Training & Communications Manager

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Training & Communications Manager

role at

University of New Hampshire

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Duties / Responsibilities

Training – 35%

Develop and implement a holistic training strategy aligned with programming milestones and institutional priorities.

Assess, design, deliver and manage communication channels, develop content, and analyze program effectiveness.

Define needs assessment approach to inform and define the training curriculum and applicable training modalities.

Design, deliver, and evaluate training programs for faculty, staff, and student audiences across Student functional areas.

Update training programs in support of HR and Finance functions in production as applicable.

Create engaging training materials including guides, e-learning modules, job aids, and videos.

Coordinate train-the-trainer sessions and support workstream leads in knowledge transfer.

Assess learning effectiveness and adjust training approaches to maximize adoption and proficiency.

Communications – 35%

Build and implement a communications strategy to ensure stakeholders are informed, engaged, and prepared throughout all phases of the Workday rollout.

Support system cut-over planning efforts by developing and implementing a comprehensive cut-over communications plan.

Partner with project leadership and functional workstreams to anticipate communication needs and manage consistent messaging across all tenants and all levels of the organization.

Act as a primary point of contact for program communications, fostering transparency and trust.

Utilize change impact and stakeholder analysis tools to inform communications outreach strategies.

Develop and maintain websites, and create, edit, and publish clear, audience-centered communication materials—including executive updates, project newsletters, FAQs, and web content—to support project objectives and stakeholder engagement.

User Experience and Readiness – 30%

Collaborate with the project team to identify the existing challenges experienced by faculty, staff, and students in Student functional areas; prepare messages and training highlights to explain how these aspects will be addressed in Workday.

Collaborate with the project team to fully grasp major changes in policies, practices, and business processes within the student functional area, focusing on how these updates impact end users. Ensure that training content addresses user experience by reflecting how changes will affect daily workflows and providing clear, user-friendly guidance.

Consistently demonstrate a positive, solutions‑oriented approach in all deliverables and interactions, highlighting the advantages of Workday while maintaining transparency regarding any limitations.

Develop and implement user experience (UX) principles to guide the design of training materials, guides, e-learning modules, job aids, and videos.

Conduct usability testing and gather feedback to refine and improve the user experience of training programs and communications.

Collaborate with cross‑functional teams to ensure that user experience considerations are integrated into all aspects of the Workday rollout.

Analyze user feedback and metrics to inform and adjust training and communications strategies to improve user adoption and proficiency.

Minimum Acceptable Education & Experience

Bachelor’s degree and 7 years’ experience leading enterprise‑level training and communications initiatives, including managing and coaching teams of professional training and documentation specialists to deliver strategic outcomes.

Required Knowledge, Skills & Abilities

Demonstrated experience with Workday or similar cloud‑based ERP platforms, with strong understanding of Student administration, HR and Finance functions and business processes in a university or multi‑campus setting.

Exceptional written and verbal communication skills, complemented by strong facilitation and presentation abilities with confidence engaging large and diverse groups.

Hands‑on experience designing and delivering training programs using modern adult learning principles, leveraging digital communication tools, learning management systems, and content authoring platforms (Canvas, Articulate, Workday Learning, SharePoint, Marketing Cloud, PowerBI, Camtasia, Adobe Creative Suite, Snagit).

A strategic and analytical thinker, able to formulate creative solutions to obstacles or address ambiguous situations.

Ability to work effectively in a highly collaborative, matrixed, and consensus‑driven environment.

Strong project management skills with a track record of managing multiple priorities in fast‑paced, complex environments and planning / coordinating stakeholder readiness activities.

Strong leadership combined with proven experience leading a team of professional training and documentation specialists, providing strategic direction and coaching to deliver excellence in communications and training.

Preferred Qualifications

Master’s degree in communications, Education, Organizational Development, or related field.

Experience with Workday multi‑tenant implementations across Student, HR and Finance.

Experience with User Experience Design.

Strong understanding of Student administration processes and life cycles in higher education including the roles and responsibilities of different stakeholder groups.

Familiarity with project management practices (PMP)

Agile / Scrum or Certified Professional Facilitator (CFP) certification

Applicant Instructions

Applicants should be prepared to upload the following documents when applying online within the Resume / Cover Letter section of your application :

Resume / CV

Cover Letter

Contact Information for 3 Professional References

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

EEO Statement

The University System of New Hampshire is an Equal Opportunity / Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Location : Concord

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