Technical Support & Field Quality ManagerBose Professional • Hopkinton, MA, US
Technical Support & Field Quality Manager
Bose Professional • Hopkinton, MA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionBose Professional is seeking a highly capable and results-driven leader to head our Technical Support and Repair Operations, with additional responsibility for Quality and Manufacturing Engineering functions. This role is critical to delivering a world-class customer experience by ensuring fast, effective, and reliable technical support, diagnostics, and repair services across global markets. You will lead a geographically distributed, cross-functional team that supports field operations, technical customer service, repair logistics, and post-sale quality analytics. The ideal candidate will be a proven people leader with a passion for solving problems, developing talent, and driving continuous improvement across diverse global teams. Lead and optimize Global Repair Operations, including logistics, remanufacturing, and component reclamation Oversee Technical Product Support across phone, email, and online channels Manage complex customer escalations and implement sustainable, long-term resolutions Drive Root Cause Analysis and Corrective / Preventive Actions (CAPA) Monitor and analyze field performance, warranty data, and repair trends to inform product and process improvements Partner with R&D and Engineering on repair diagnostics, serviceability, and product support strategies Build and maintain knowledge bases and technical documentation to improve support efficiency and reduce repair turnaround time Ensure supplier quality for service parts and materials, supporting long-term repair reliability Develop and mentor a high-performing team of engineers and technical specialists across support and repair functions Establish and report on KPIs for service responsiveness, first-time fix rate, repair cycle time, customer satisfaction (CSAT), and cost efficiency Qualifications : 15+ years of progressive experience in Technical Support, Repair Operations, Product Service, or Manufacturing Quality, ideally in electronics or audio technology Bachelor’s degree in Engineering or a related technical field Demonstrated success leading global support or service organizations, including remote and culturally diverse teams Proven ability to develop, coach, and retain top talent across multiple geographies In-depth understanding of repair diagnostics, failure analysis, and escalation processes Strong knowledge of remanufacturing, component-level repair, and reverse logistics Proven track record with structured problem solving, 8D, CAPA, and Lean methodologies Experience leveraging data analytics to improve product reliability and customer outcomes Demonstrated ability to optimize and reduce support and repair costs without compromising service quality Excellent problem-solving skills, a bias for action, and a continuous improvement mindset Excellent communication and interpersonal skills, with the ability to influence across all levels of the organization Strong collaboration skills working across product, hardware, and software engineering teams Proficiency in Jira, PLM, ERP, and CRM systems Willingness to travel up to 15% Bose Professional is an equal opportunity employer and values diversity in the workplace. Technical Support & Field Quality Manager Time Type : Full-time Location : Hopkinton, MA - Hybrid Reports to : VP of Operations Department : Operations Compensation Range : $120k-$150k Powered by JazzHR
Company Overview :
- Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories.
- As we continue to expand our team, we are seeking a Technical Support & Field Quality Manager to join us on our journey. We have organized ourselves culturally around a set of shared values.
- We are a team first, which means we are collaborative and support each other toward our common goals.
- We start everything from the outside in, starting with the customer and solving from there.
- We value trust, so we are a company of people who are open and direct, avoid politics, and who do what it takes to deliver on our commitments.
- And as we work together, we are empathetic, courteous, and fair, because we respect each other.
Finally, we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do. Position Overview :
You will also collaborate closely with product development, manufacturing, and quality teams to enhance repairability, serviceability, and field performance. Key Responsibilities :
We encourage all qualified individuals to apply. Position / Title :
serp_jobs.job_alerts.create_a_job
Technical Support Manager • Hopkinton, MA, US
Job_description.internal_linking.related_jobs
Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
Field Access Manager, Northeast.The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma's biologic treatment.
The role is in Galderma's Prescriptio...serp_jobs.internal_linking.show_more
Smithfield, RI - Smithfield, RI.The Manager of Software Engineering is responsible for leading the design, development, and implementation of system integration solutions.This person leads a team o...serp_jobs.internal_linking.show_more
Responsibility for leading operation of Part 145 Repair Station as FAA Accountable Manager.Implements under the direction of the Site Leader the Parker Lean System and Win Strategy to ensure a safe...serp_jobs.internal_linking.show_more
ATTENTION MILITARY AFFILIATED JOB SEEKERS.Our organization works with partner companies to source qualified talent for their open roles.
The following position is available to.Veterans Transitioning...serp_jobs.internal_linking.show_more
The Plant Manager is directly responsible for leading and driving all operational activities at the facility to ensure consistent levels of production excellence are achieved and sustained while de...serp_jobs.internal_linking.show_more
Process and Validation Engineer.The Process Engineer implements process improvements to meet quality standards, designs and conducts feasibility studies, and solves problems.This role will be a ful...serp_jobs.internal_linking.show_more
The Middlesex Corporation is a nationally recognized and award-winning leader in the heavy civil construction industry.Since 1972, the family business founded by Robert W.Pereira has developed an e...serp_jobs.internal_linking.show_more
As the Quality Lab Manager, you will be at the forefront of our commitment to excellence.You will lead a talented team of Quality Technicians and Mechanical Inspectors in ensuring that all products...serp_jobs.internal_linking.show_more
About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...serp_jobs.internal_linking.show_more
Service Coordinator - Power Systems.Milton CAT is seeking an experienced Service Coordinator, responsible for providing backup for scheduling, communication and support for service and problem solv...serp_jobs.internal_linking.show_more
AlliedTravelCareers is working with Lancesoft Inc.CT Tech in Woonsocket, Rhode Island, 02895!.We are currently seeking qualified candidates for CT Technologist.
Shift 4 - 10 Nights, 18 : 00 : 00-04 : 00 : 0...serp_jobs.internal_linking.show_more
Needs to have managed an offshore team - team of 10 or more (Randstad team offshore and onshore) I will.serp_jobs.internal_linking.show_more
Element has an opportunity for an experienced quality professional to join its team as a.Boxborough, Ma; Pittsfield, Ma : and Montreal, Quebec.
Salary : $100,000 - $120,000 / yr DOE.Maintenance of and d...serp_jobs.internal_linking.show_more
Job Title : QA Compliance Specialist (Data Review).The Compliance Specialist CMC, Quality Assurance will perform critical QA tasks in support of GMP and non-GMP manufacturing programs and Regulatory...serp_jobs.internal_linking.show_more
Desired background and experience : .Bachelor's degree in Science / Engineering / Operations or a related field.At least 8+ years of experience in the small molecule DS (API)_manufacturing or development...serp_jobs.internal_linking.show_more
Those arent words that are usually associated with a job.But working at Bristol Myers Squibb is anything but usual.Here uniquely interesting work happens every day in every department.From optimizi...serp_jobs.internal_linking.show_more
Field Access Manager, Northeast.The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma's biologic treatment.
The role is in Galderma's Prescriptio...serp_jobs.internal_linking.show_more
Remote Content QA Reviewer
Outlier • Worcester, MA, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Field Access Manager, Northeast - Boston / Worcester, MA
Lawn Doctor • Worcester, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Manager of Software Engineering
Neighborhood Health Plan of Rhode Island • Smithfield, RI, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Value Stream Team Leader
804 Technology • Devens, Massachusetts, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Manager, Quality Assurance Lab Operations Devens, MA
Msccn • Devens, Massachusetts, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Plant Manager-Beverage Manufacturer (Ayer)
Epic Enterprises, Inc. • Ayer, MA, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Process and Validation Engineer
Avantor • Devens, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Field Engineer
The Middlesex Corporation • Littleton, MA, US
serp_jobs.job_card.full_time +2
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Quality Lab Manager
Hutchinson Aerospace & Industry • Hopkinton, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)
Mercor • Leominster, Massachusetts, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Service Coordinator - Power Systems
Milton CAT • Milford, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel CT Tech in Woonsocket, RI
AlliedTravelCareers • Woonsocket, RI, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Onshore Lead - Production Support
Samprasoft • Woonsocket, RI, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Quality Manager
Element Materials Technology • Boxborough, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
QA Compliance Specialist (Data Review)
Careers Integrated Resources Inc • Westborough, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Drug Substance (API) Technical Operations Manager
Hornet Staffing, Inc, a GEE Group company • Marlborough, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Manager, Quality Systems Change Control and Quality Risk Management Process Owner
Bristol Myers Squibb • Devens, Massachusetts, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Field Access Manager, Northeast - Boston / Worcester, MA
EarthCam • Worcester, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new