Patient Care Coordinator - ER / ICU

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BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital.

Schedule : Day and Nightshift

PCC Pay : $ - $

• Must have Med Clerk License or be willing to obtain within 90 days of employment

This pay band is a starting point and is dependent on experience and advancement through Kahuna leveling system .

We also offer competitive shift differential pay for eligible hours worked for nights and weekends.

For example :

Mon – Fri : 6pm to 8am = $ Shift Differential

Sat & Sun : 6pm to 8am = $ Shift Differential

Sat & Sun : 8am to 6pm = $ Shift Differential

Are you committed and passionate about enriching lives through remarkable care for pets?

Do you thrive in a fast-paced, dynamic, and rewarding work environment?

Are you a team player who enjoys working together on a team to provide quality care for pets?

If you answered "yes" to these questions, then we want to hear from you.

As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client / patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client / doctor communication, and performing ER visit follow-up calls for both locations. Evening, weekend, and holiday work across both locations may be required as part of the normal workweek.

As the Patient Care Coordinator, you will :

Monitor the waiting / exam room clients; assist with refreshments / marketing materials; update clients on wait time / patient status

Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times

Coordinate patient flow between multiple specialties

Manage Cornerstone hospital census

Facilitate discharge appointments for all services

Perform patient discharges in coordination with the technical team

Manage patient discharge / visit board and exam rooms; ensure comfortable and timely visits & discharges

Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients

Receive and address patient care telephone calls from the general public

Call previous day's ER clients for follow-up feedback for both locations

Why BluePearl?

Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.

To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following :

Medical, dental, vision, and life insurance options.

Parental leave benefits

Flexible work schedules

401k and retirement planning

Time to reset, rewind, and reflect through our paid time off and floating holiday plans

A regional licensed social worker who can provide guidance, advice, and tips / tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment

We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug-Free Workplace.