Service Desk Technician (Nashville)

We are seeking a Service Desk Technician for a contract-to-hire opportunity based in Nashville!

This role provides technical support for employees and departments in a 24 / 7 environment, including monitoring electrical and network systems to ensure stable and continuous service.

Key Responsibilities :

• Diagnose and resolve technical issues using documented procedures.
• Perform or monitor system health checks and maintenance tasks.
• Understand job scheduling tools, activation, monitoring, and storage processes.
• Maintain basic knowledge of server operating systems, file systems, data center infrastructure, and data recovery.
• Understand networking protocols, principles, and basic troubleshooting.
• Communicate critical issues clearly to appropriate personnel.
• Support installation, configuration, and usability of computers, peripherals, and software.
• Troubleshoot network and computing device issues remotely when possible.
• Escalate unresolved issues per established guidelines.
• Provide training and orientation to users as needed.
• Answer phones at all times during scheduled shifts.
• Take ownership of customer emails and respond within established timelines.

Required Skills & Experience :

Preferred Skills & Experience :

BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.