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IT Field Technician - 245729
IT Field Technician - 245729Medix Technology • Lubbock, TX, US
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IT Field Technician - 245729

IT Field Technician - 245729

Medix Technology • Lubbock, TX, US
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Job Description – Technical Dress Rehearsal (TDR) Technician

Location : Lubbock, TX

Engagement : Contract | Nov 3, 2025 – Jan 30, 2026 (13 weeks including pilot) (Orientation / training will be Friday, 10 / 31)

We are looking for a Tech Lead on a Technical Dress Rehearsal Field Technician in which you would support a new healthcare software implementation. This group will be preparing for all of their workstations and devices for an Epic go-live in the new year. This individual must be comfortable working independently, working with a team, and being able to take direction to perform the tasks as needed.

Responsibilities

  • Testing & Validation : Perform scripted workstation and Epic application testing across endpoints with a retest rate.
  • Support with scheduling TDR Techs and provide them with a clear and concise project direction
  • Validate peripherals including printers, scanners, badge readers, cameras, signature pads, and dictation mics.
  • Log results consistently in Epic Hyperspace or designated tools, marking pass / fail outcomes and capturing defect details.
  • Troubleshooting & Support Provide Tier 2 desktop-level support during testing : installing, configuring, and troubleshooting hardware / software as needed.
  • Escalate unresolved issues to the TDR Lead and Medix's command center; assist with retests after fixes are applied. Maintain professionalism and sensitivity when working in clinical areas.

Collaboration & Communication :

  • Participate in daily stand-ups and debriefs, reporting progress and blockers.
  • Communicate clearly with clinic managers and staff to minimize workflow disruption.
  • On-Call & Flexibility Be available for evenings / weekends testing as scheduled to accommodate clinic downtime.
  • Participate in on-call rotation to provide support and address issues during critical testing windows.

    • Required Qualifications

  • Hands-on skills with workstation setup, imaging, device configuration, and troubleshooting.
  • Experience with clinical peripherals (printers, scanners, badge readers, signature pads, cameras).
  • Familiarity with Epic or other EHR testing processes (no certification required).
  • Strong problem-solving, communication, and customer service skills. Ability to work independently in the field while following structured test scripts.

    • Logistics & Travel

  • On-site presence in Lubbock, TX is required throughout the engagement.
  • Standard CST daytime hours with occasional evenings and weekends Regional / local candidates required; limited travel / mileage reimbursement available per project agreement.
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    It Field Technician • Lubbock, TX, US

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