IT Technical Support

IT Technical Support Specialist is responsible for providing technical assistance and support to users regarding computer systems, hardware, software, and network issues.

This role is essential for maintaining the productivity and efficiency of an organization’s technology infrastructure.

Key Responsibilities :

• Respond to user inquiries via phone, email, chat, or ticketing systems, addressing hardware, software, and connectivity issues.  Troubleshoot and resolve technical problems, including diagnosing and fixing issues with computers, printers, networks, and other technology.
• Install, configure, and upgrade hardware and software for users, ensuring compatibility and optimal performance.

Perform routine system maintenance, such as applying updates, patches, and backups to maintain system stability and security.

Log and track support requests using help desk or ticketing software, maintaining detailed records of issues and resolutions Escalate complex issues to higher-level IT personnel when necessary Monitor system performance and proactively identify potential issues to prevent disruptions Maintain IT asset inventory, tracking hardware, software licenses, and peripherals Stay current with technological trends and security updates to provide informed support and recommendations.  Required Skills and Qualifications :

Education and Experience :