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Engineering-L2-Draper-Associate-Help Desk User Support

Engineering-L2-Draper-Associate-Help Desk User Support

Goldman Sachs, Inc.Draper, United States
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Responsibilities

  • Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as : Private Wealth Management client web Electronic Trading proprietary and consortium applications Goldman 360 Portal research and analytics
  • Interact with external clients via iing and outgoing telephone and email (and sometimes face-to-face)
  • Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
  • Coordinate seamless client coverage between Asia-Pac, EMEA, and American's regions
  • Troubleshoot and escalate problems to stakeholders timely and as required
  • Follow-up on open issues and obtain resolutions
  • Identify enhancement and automation opportunities and facilitate inclusion in the application development
  • Project manage new business start-up initiatives
  • Adhere to firm'spliance and risk management procedures
  • Perform statistical analysis and business reporting for marketing and sales teams

Experience / Skills

  • Broad financial industry knowledge and experience required / Digital Financial experience a significant plus
  • Knowledge of internet-based applications including Windows, Google, and iOS platforms
  • Knowledge of internet networks, firewall, security settings, and B2B connectivity
  • Ability to deliver superior professional service to internal and external clients
  • Ability to multitask in a fast-paced environment and perform team responsibilities under pressure
  • Strong organizational,munication, leadership, interpersonal and time management skills
  • Candidate must be proactive, enthusiastic and team oriented within a global team
  • Demonstrated project management skills
  • Incident Management experience, strongmunication and global exposure, handle multiple threads and ability to prioritize in high pressure, strong analytical skill
  • Bachelor's degree ( or equivalent) in Information Systems, Engineering, Business, Economics, or a related field.

    • Job ID 300013344122991

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    Support • Draper, United States