Job Description
The Care Coach assesses and evaluates client member's needs and requirements to achieve and / or maintain optimal wellness state by guiding members / families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach work assignments are often straightforward and of moderate complexity.
Responsibilities :
- Visit Medicaid members in facilities (ex : Health and Rehabilitation Centers) and other care settings – 75-90% local travel
- Assesses and evaluates member's needs and requirements in order to establish a member specific care plan
- Ensures members are receiving services in the least restrictive setting in order to achieve and / or maintain optimal well-being
- Planning and implementing interventions to meet those needs
- Coordinating services, and monitoring and evaluating the case management plan against the member's personal goals
- Guides members / families towards resources appropriate for their care
- Services are driven by facilitating interactions with other payer sources, providers,
- interdisciplinary teams and others involved in the member’s care as appropriate and required by our comprehensive contract
Requirements :
Bilingual in Spanish and EnglishPrevious experience with electronic case note documentation and experience with documenting in multiple computer applications / systemsExperience conducting assessments to determine an individual’s needsExperience coordinating services and resources for individualsIntermediate to advanced computer skills and experience with Microsoft Word, Excel and Outlook.Must meet one of the below education / experience requirements :
Bachelor’s degree in social work, sociology, psychology, gerontology, or a related field + 2 years of relevant experience.Master’s degree in a relevant field may count up to 1 year of experience from internships or clinical work.Registered Nurse (RN) licensed in FL + 2 years of experience.Licensed Practical Nurse (LPN) licensed in FL + 4 years of experience.Preferred Qualifications :
701B CertificationMedication application (RFA) experiencePrior experience with Medicare & Medicaid recipientsPrior nursing home diversion or long term care case management experienceExperience working with geriatric populationExperience with health promotion, coaching and wellnessKnowledge of community health and social service agencies and additional community resources