ServiceNow Developer – Retail & Cosmetics - SNDEV 25-22212

Job Title : ServiceNow Developer – Retail & Cosmetics

Location : Remote

Contract Duration : 6 Months

Job Overview :   We are seeking a skilled ServiceNow Developer to support digital transformation initiatives for a leader in the retail and cosmetics sector. This remote, contract-based role requires hands-on experience across various areas of the ServiceNow platform, including ITSM modules, scripting, integrations, and performance optimization.

Key Responsibilities :

1. ServiceNow Platform Expertise

Deep understanding of ServiceNow architecture (tables, workflows, scripts, ACLs, etc.)

Proficiency with core ITSM modules : Incident, Problem, Change, Request, CMDB

Experience developing custom applications using ServiceNow App Engine

2. Scripting & Development

Strong JavaScript skills for server and client-side scripting

Familiarity with Glide APIs (GlideRecord, GlideSystem, GlideAjax, etc.)

Development of Business Rules, Script Includes, UI Policies, Client Scripts, and Workflow Scripts

Service Portal customization using AngularJS, HTML, and CSS

Integration with third-party systems using REST / SOAP APIs

3. Configuration & Administration

Configuration of Flow Designer, Workflows, and Automation Rules

Customization of Forms, Fields, UI Actions, and Access Control Rules (ACLs)

Management of Service Catalog and Request workflows

4. ITSM & ITIL Knowledge

Familiarity with ITIL best practices

Experience in Incident, Problem, Change, and Asset Management workflows

SLA configurations and notifications

5. Integration & Automation

Use of Integration Hub for low-code / no-code solutions

Orchestration for task automation

MID Server setup and management for on-premise integrations

6. Performance & Troubleshooting

Use of Script Debugger and System Logs for diagnostics

Script optimization for performance tuning

Ongoing monitoring of Instance Health

7. Security & Compliance

Implementation of Role-Based Access Control (RBAC)

Ensuring data protection and encryption standards

Adherence to governance and compliance frameworks

8. Reporting & Analytics

Creation of reports, dashboards, and performance analytics

Experience with CMDB reporting and SLA tracking

Required Skills :

Strong understanding of ServiceNow architecture, workflows, and ACLs

Proficiency in JavaScript, the primary scripting language for ServiceNow