Talent.com
CUSTOMER SUPPORT

CUSTOMER SUPPORT

Merchant Lynx ServicesPalm Beach Gardens, Florida, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description :

To manage the daily operations of the Customer Support Group, within the Client Services Department Provide world class customer support and service.

A hands-on leader who is service and training savvy, can work well with all levels of the team and MLS customers

Responsibilities :

  • Organizes and directs the day-to-day activities related to the operation of the Customer Support Group.
  • Responsible for managing, training & guiding call center agents in performing their duties.
  • Provides support, reports & resolves problems and complaints.
  • Monitors agents & contact center performance, and analyzes reports.
  • Helps developing schedules to ensure adequate staffing levels.
  • Acts as a source of information and answers agents questions, assigns tasks, follows up and gives instructions as necessary.
  • Carries out supervision, coaching, call monitoring, training, reviewing and disciplining of all operators / agents.
  • Carries out performance monitoring, measurement and evaluation of all operators / agents to improve efficiency.
  • Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job including creating and maintaining training curriculum and materials
  • Other responsibilities as tasked

Education :

  • High School Diploma or equivalency and or industry specific certifications
  • Five years customer service experience with at least two years in a
  • supervisory experience leading teams (Call Center environment preferred).
  • Excellent communication, leadership and interpersonal skills.
  • Good knowledge of common best practices in customer service and call center environment
  • Merchant Lynx Services values their employees. We encourage life-long learning and foster employee personal growth.

    Classification : Salary Exempt

    serp_jobs.job_alerts.create_a_job

    Customer Support • Palm Beach Gardens, Florida, US