Operations Manager

About Us

We are a fast-growing e-commerce fulfillment company that provides end-to-end operational support—including warehousing, packing and shipping, customer service, website assistance, and creative production. While we don’t manufacture in-house, our priority is helping brands operate efficiently, scale seamlessly, and deliver exceptional customer experiences.

We value teamwork, clear communication, and strong cross-functional alignment across our leadership and partners. Our culture is collaborative, supportive, and rooted in operational excellence.

Position Summary

The Operations Manager works closely with the CEO and Senior Operations Advisor to oversee the full operational ecosystem of the business. This role ensures seamless communication across all departments, maintains strong client and vendor relationships, supports product launches, and drives efficient fulfillment operations.

The Operations Manager plays a key role in aligning teams, maintaining operational accuracy, supporting billing workflows, and ensuring the company’s processes run smoothly. This is a highly cross-functional role focused on execution, coordination, and continuous improvement.

Key Responsibilities :

Client Management & Product Launch Coordination :

• Manage client relationships by serving as a primary point of contact during launches.
• Oversee communication, timelines, and expectations to ensure a smooth client experience.
• Represent the company professionally in all client interactions.
• Support behind-the-scenes operational tasks to facilitate client needs and project execution.
• Coordinate with clients as needed to align operational requirements with project goals.

Operational Oversight & Fulfillment Support :

Financial & Billing Accuracy (Support Role) :

Cross-Functional Alignment :

Process Optimization & SOP Development :

Administrative & Project Management Support :

Leadership & Culture :

Qualifications & Skills :

Experience :

Education :

Skills :