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Strategic Account Director
Strategic Account DirectorRicoh USA, Inc. • MA, United States
Strategic Account Director

Strategic Account Director

Ricoh USA, Inc. • MA, United States
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Join to apply for the Strategic Account Director role at Ricoh USA, Inc.

Overview

The Strategic Account Director, Life Sciences, is responsible for developing a strategic account plan to address and solve the client’s key challenges and business objectives. This role will define long‑term goals for assigned accounts, build key customer relationships, identify business opportunities, and lead strategic discussions. The Account Director will also coordinate customer participation in industry‑specific seminars and roundtables, engage subject matter experts and vendor partners to architect solutions, and ensure profitable revenue growth, service expansion, and overall account retention.

Key Responsibilities

Strategic Thought Leadership

  • Serve as an industry subject matter expert by facilitating strategic planning discussions with customers and participating in industry seminars.
  • Share and apply best practices with prospective customers and peer Account Directors.
  • Lead quarterly reviews and annual strategy sessions with appropriate subject matter experts.

Research and Networking

  • Prepare targeted questions to uncover key challenges and opportunities for value‑added solutions.
  • Connect customer requirements to industry trends and extract priorities from financials.
  • Collaborate with the Digital Solutions Center to address portfolio gaps and achieve client outcomes.

    • Account Development

  • Build strong relationships at all organizational levels to ensure account growth.
  • Identify key business owners and understand their objectives relative to overall account goals.
  • Present relevant content and updates to department heads on account activities.
  • Confidently articulate successful solution integrations.
  • Share best practices internally and externally through summaries and press releases.
  • Secure customer references and maintain relevant industry certifications.

    • Revenue Growth

  • Achieve annual revenue and profit targets with a focus on long‑term growth.
  • Develop robust business plans, including 1‑year and 3‑to‑5‑year strategic roadmaps.

    • Qualifications

  • Bachelor’s degree or equivalent experience.
  • Industry‑specific certifications preferred.
  • 5+ years of experience in Life Sciences and Pharmaceuticals.
  • 10+ years of successful sales experience.
  • Experience working with executive leaders in Fortune 1000 companies.
  • Proven track record in growing services.

    • Skills and Abilities

  • Business maturity and executive presence.
  • Strong follow‑up and negotiation skills.
  • Active ownership of self‑development.
  • Industry expertise and collaboration skills.
  • Excellent verbal, written, and presentation communication skills.
  • Ability to provide creative ideas and proactive solutions.
  • Proven ability to build and maintain professional relationships.
  • Understanding of solution design processes and technology applications within the industry.

    • Working Conditions

  • Office environment with standard conditions.
  • Minimal physical effort; primarily sedentary work.
  • Travel required (approximately 30%, including overnight).

    • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

    Seniority level : Mid‑Senior level

    Employment type : Full‑time

    Industries : IT Services and IT Consulting

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