Command Center Analyst

Overview

Posted Tuesday, August 5, 2025 at 7 : 00 AM

Crisis24, a GardaWorld company, is a leading integrated risk management, crisis response, consulting, and global protective solutions firm. We serve high-profile clients with advanced Global Operation Centers and a team of intelligence analysts, delivering security and consulting with technology and AI to power operations globally. This role supports the Crisis24 mission to protect staff and facilities while contributing to clients' security programs.

Responsibilities

• Under the general supervision of the on-duty Watch Commander (WC), monitor, respond, and communicate within the 24 / 7 Headquarters Command Center (HQCC).
• Monitor incidents and events in real-time for general awareness and issues that could impact staff, operations, and reputation.
• Monitor, operate, program, and control automated access control, IP-based CCTV, fire detection and alarm, land mobile radio, telecommunications, and other public safety systems per defined SOPs.
• Recognize crises and initiate coordination and manage operational response activities to incidents and emergencies using independent judgment and SOPs.
• Answer emergency and non-emergency telephone lines, and process and transmit requests for service per SOPs.
• Develop draft reports, alerts, warnings, and notifications for submittal to the Watch Commander.
• Receive, process, and disseminate non-emergency requests for service and resources per SOPs.
• Evaluate, categorize, format, and document information and actions to ensure accuracy and completeness.
• Perform functional checks of systems and applications for preventive maintenance, to mitigate failures, and to ensure operational performance, integrity, and availability.
• Support daily operations of the Protective Services Unit (PSU).
• Other duties and responsibilities as assigned.

Qualifications

Information Security

Information Security — Protect Crisis24 data and systems and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Equal Opportunity — Crisis24, A GardaWorld Company, is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity and do not discriminate based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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