Front Office Manager

The front office manager performs healthcare administrative functions such as scheduling appointments, managing medical records, gathering required information and documentation, and assisting patients with billing / / financing.

Company Overview

QC Kinetix is a non-surgical regenerative medicine practice with clinics in across the US. Our goal is to help patients with arthritis, sports-related injuries and chronic joint pain, without the use of surgery, steroids, or pain meds!

Responsibilities

• Demonstrates positive attitude and exceptional customer service.
• Finalizes patient financing for patients starting treatment.
• Confirms and schedules patient appointments, as well as cancellations and rescheduling requests.
• Checks in / checks out all patients using Salesforce CRM.
• Carries out all transactions using the POS software.
• Inputs all appropriate data upon intake of a new patient into Salesforce.
• Helps patients apply for CareCredit, Proceed, and other financing options.
• Ensures all patients sign appropriate consents for the procedures they are receiving.
• Keeps track of kit and cell inventory on the inventory list. At the end of the shift, sends inventory that needs to be ordered to the appropriate place.
• Sends end-of-day numbers to office manager and sales team.
• Performs all opening / closing procedures according to the assigned duties.
• Is accountable for facility maintenance and cleanliness. Assists with inventory and supply counts.
• Develops and maintains a thorough working knowledge of all services, pricing, and products as well as all standard operating procedures, protocols, and policies.
• Assists with inputting data into marketing platforms.
• Demonstrates hospitality and professionalism to all patients.
• Schedules patients appropriately.
• Dresses for success.
• Performs miscellaneous duties as assigned by the office manager.
• Complies strictly with all applicable local, state, and federal United States laws.
• Continually performs and successfully completes QC Kinetix training.

Qualifications (preferred)