Customer Service Agent I

Job Summary

Under close supervision, this position will answer incoming telephone calls, e-mails, and faxes from members regarding general and specific account and plan-level information, and provide web registration and navigation assistance.

Minimum Qualifications & Education

• High School Diploma or equivalent and three years of recent call center experience preferred in a financial industry.
• Type 30 WPM accurately
• Must be able to work an 8-hour schedule between the hours of 7 : 30 am-5 : 30 pm

Essential Duties & Responsibilities

ADDITIONAL INFORMATION

In addition to a competitive salary, TRS offers a generous benefits package, which includes a pension plan;401(k) with matching contribution; 13 paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending accounts.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive a notification.

This position is subject to close once a satisfactory applicant pool has been identified.

Candidates for this position are subject to a reference and a background check.

The Teachers Retirement System is an Equal Opportunity Employer

High school diploma / GED and one (1) year of experience communicating information in a customer service setting are required.

Additional Information