Job Description
Job Description
Salary : $15$17 / hour total compensation based on individual performance
Ideal for a candidate passionate about IT and eager to grow in a dynamic field.
Schedule : 40 hours per week, M-F 9 : 00 AM 6 : 00 PM. Occasional Saturday shifts from 10 : 00 AM 2 : 00 PM.
Saturday shifts are rotational, typically 2 Saturdays on, 4 Saturdays off. If you work on a Saturday, you will be given a half-day off during the week.
Compensation : $13 / hour Base + Performance Bonus
Technicians who consistently meet performance goals typically earn an additional $3-$4 per hour, bringing your total hourly rate to $16-$17.
Location : Wilmington, NC
At Computer Warriors, we are dedicated to providing exceptional residential and small office IT support. Our committed team of professionals strives for continuous improvement, operating repair centers in Jacksonville and Wilmington. Our mission is to alleviate our clients' technical difficulties through innovative solutions and technology education, keeping them seamlessly connected to their world.
We believe strongly in growth and advancement. From a modest staff, we have grown into a multi-location enterprise with over 12 full-time employees. We continuously seek to collaborate with the best talent in the area, driving constant improvement in our company.
Our Application Process
- Apply Online : Start by submitting your application through our online form so we can learn a little about you.
- Submit a Short Video : Youll receive an email with a few quick questions record a short video (under 3 minutes), upload it to a cloud service like Dropbox or Google Drive, and email us the link.
- Complete a Skills Test : Next, youll take a brief assessment to give us insight into your technical knowledge and problem-solving abilities.
- Attend a Team Shadow Day : Join us in-store for a 3-hour shadow session to experience the role firsthand and see how our team operates.
- 1-on-1 Interview : Finally, well sit down for a more personal conversation to explore your background, goals, and how you might fit into the Computer Warriors team.
Computer Warriors Core Values :
Extreme Ownership : We take responsibility up and down the chain of command, accepting full accountability for our actions (or lack of action). We avoid blaming others, making excuses, or living in denial.Constant & Never-Ending Improvement and Development : We strive to continually improve ourselves, both personally and professionally. We believe that if you arent growing, youre dying. We must continue to improve in all that we do and become better every day.Outstanding Customer Service : We focus on proactive communication, meeting our deadlines, and following through exceptionally. We work with integrity and do what we say we will. When we fail to deliver, we go above and beyond to make it right.Create and Add More Value Than Anyone Else in Our Industry : We focus on the value delivered, continually improving our offerings, delivering services at competitive prices, and ensuring that our clients are better protected and better served than they can be anywhere else. This also means we never stop finding ways to improve the quality of our clients systems and lives.Growth and Profitability for the Sake of Our Employees, Their Families, Our Community, and the World : Without profit, there is no life in a business. Revenue is vanity; profit is sanity. With profit, we can change lives, improve, grow, and fulfill our mission. Without it, no matter how good we are, we will not survive to help anyone.Growth Opportunities Where Could You Be in the Next Year or Two (or Three!)
Starting as an Entry-Level Repair Technician, youll join our team with limited or no prior experience. During your first year, you'll receive hands-on training and complete a series of company-sponsored certifications including CompTIA IT Fundamentals, Microsoft Certified : Modern Desktop Administrator Associate, and CompTIA A+, among others.
After gaining 12 years of experience and completing your certifications, youll have the opportunity to grow into one of two career tracks :
Advanced Repair Technician You'll become a senior technician in-store, mentoring junior techs and handling more complex repairs.Onsite Support Technician Youll provide support to residential and small business clients directly in the field, expanding your scope of work.At either level, you'll continue building your skills by pursuing certifications like CompTIA Network+. Youll also gain experience with PBX systems, cloud platforms, and multi-platform environments, giving you a versatile, future-ready toolkit.
With approximately 3 years of experience and foundational certifications (A+, Network+, Microsoft), youll be ready to transition to our sister company, CW IT Support.
There, as an MSP Technician, youll work alongside enterprise-level organizations, manage complex IT infrastructures, and lead large-scale technical projects unlocking the next level of your IT career.
Ideal Candidate Characteristics
Emotionally Intelligent Able to understand and manage your own emotions while recognizing and positively influencing those of others.Team-Oriented Humble, collaborative, and thrives in a team-focused environment.Minimum Education High school diploma or GED required.Reliable Transportation Must have a valid drivers license and consistent access to transportation.Goal-Driven Consistently meets or exceeds performance goals and expectations.Customer Service Experience At least 1 year of experience with strong communication and interpersonal skills.Self-Motivated Takes initiative, solves problems proactively, and completes tasks without being prompted.Tech-Savvy & Curious Genuinely interested in smartphones, computers, and emerging technology.Community-Minded Values giving back and positively contributing to the local community.Independent & Accountable Works effectively without micromanagement and takes responsibility for results.Requirements :
Education High school diploma or GED required.Experience Minimum of 1 year of customer service experience (technology or retail environments preferred).Valid Drivers License Must have reliable transportation for occasional off-site service or training needs.Self-Motivated and Accountable Able to work independently, stay organized, and follow through without the need for constant supervision.As an In-Store Repair Technician, you'll be responsible for :
Diagnosing and Repairing Devices Accurately diagnose and repair hardware and software issues across computers, smartphones, tablets, and game consoles. Recommend the best repair or replacement solution based on the customers needs.Managing Software and Systems Install, update, and configure operating systems, software, and applications to keep devices running smoothly.Ensuring System Security Install and maintain antivirus and endpoint protection. Educate customers on best practices for digital safety.Maintaining Detailed Records Document all repairs, updates, and installations to maintain clear service history and ensure transparency.Enhancing Client Experience Identify needs and recommend solutions such as protection plans, hardware upgrades, or performance improvements.Managing Customer Flow and Calls Help with overflow of in-store traffic and phone calls. Ensure a smooth check-in and check-out experience for customers during busy times.Supporting Inventory Management Assist the Senior Technician with managing inventory of tools, parts, and supplies to keep the workspace efficient.Keeping a Professional Workspace Maintain a clean, organized, and presentable workstation that reflects the quality of our service.Adapting to Team Needs Take initiative and assist with additional tasks as needed. Remain flexible and responsive to the needs of the team and customers.Benefits
401(k) plan with employer match9 paid holidays annually10 vacation / personal leave days annually (15 days after 3 years)Regular team-building activitiesEmployee discounts on our products and servicesOpportunity for growth and advancementOur Application Process
Apply Online : Start by submitting your application through our online form so we can learn a little about you.Submit a Short Video : Youll receive an email with a few quick questions record a short video (under 3 minutes), upload it to a cloud service like Dropbox or Google Drive, and email us the link.Complete a Skills Test : Next, youll take a brief assessment to give us insight into your technical knowledge and problem-solving abilities.Attend a Team Shadow Day : Join us in-store for a 3-hour shadow session to experience the role firsthand and see how our team operates.1-on-1 Interview : Finally, well sit down for a more personal conversation to explore your background, goals, and how you might fit into the Computer Warriors team.