AWS Connect Developer And Tester
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.
DMI, LLC is seeking an AWS Connect Developer and Tester to join us. Duties and responsibilities include :
- Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
- Support and enhance existing processes based on new requirements or upgrades
- Facilitate requirements gathering, review and document requirements
- Design and develop solutions within the ServiceNow environment
Qualifications :
Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field7 years of experience working with large enterprise framework7 years of hands-on experience working with AWS Cloud platform3 years of hands-on experience working with Amazon Connect3 years of experience using Node.js, Python or Java for development3 years of experience in designing call routing & messagingExcellent interpersonal and communication skillsFactors to help you shine (required skills) :
Solid AWS Cloud and AWS Connect Developer experienceExtensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live ChatExperience with process flow documentation creationStrong verbal and written communication skillsAdditional requirements :
Successful completion of a Public Trust background investigation and / or a Public Trust clearanceMin Citizenship Status Required : Must be a U.S. CitizenPhysical Requirements : No Physical requirement needed for this positionLocation : Onsite : Woodlawn, MarylandWorking at DMI :
Do What's Right - We lead with honesty and integrityOwn the Outcome - We take responsibility and deliverDeliver for Our Customers - We are relentless about delivering valueThink Bold, Act Smart - We innovate with purposeWin Together - We collaborate and celebrate our successConvenience / Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easierDevelopment - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thriveFinancial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your futureRecognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievementsWellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your healthDMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
