401K Analyst

General Description :

Responsible for contribution processing on client accounts, quality control, reporting and maintenance of the Retirement Planning Services system.

Responsibilities :

• Process contribution files received from clients, rollover contribution, platform transfer contributions and loan payoffs as requested by Conversion and Contribution Specialist
• Provide technical application support to team members as needed.
• Research cause and resolve participant account issues. Complete corrections including calculation of potential lost earnings.
• Create quarterly participant statements and complete statement checklist. Work with statement mailing vendor to insure timely delivery to participants.
• Create and verify accuracy of quarterly reconciliation for clients .
• Participate in upgrades to department related computer applications, including scheduling, testing, and implementation. Participate in process re-engineering projects.
• Lead or assist in documenting new or existing work processes.
• Assist with associate training : new associates, new processes, new systems enhancements.
• Assist set-up of new plans on client / participant web site, deactivate web access for client / participants of de-converting or terminating plans.
• Perform routine maintenance of the voice response unit (VRU) the automated telephone system, lead or assist setting up new plans on VRU.
• Perform daily balancing of assets between recordkeeping system and custodial account and resolve any issues. Notify Consultant of any issues not easily resolved.
• Allocate earnings, fees and revenue sharing (if applicable) to participant accounts.
• Request payment for fees from custodian.
• Assist with annual SSAE-18 testing of automated system, and data collection for CPA.
• Establish effective working relationships with Internal Partners, Clients and Vendors.
• Work with Internal Partners and Vendors to ensure accurate and timely response to all outstanding client / plan issues and product deliverable completion.
• Work with all partners in a manner that fosters mutual respect and teamwork.
• Respond to requests from all partners by stated timeframes.
• Review emails within 24 hours, client voicemails within 2-4 hours.
• Participate in personal and professional development opportunities.

Knowledge, Skills and Abilities :

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .

45,000 - $55,000