CSRC Intake Specialist
Jewish Family & Children's Service of ArizonaGilbert, AZ, USjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh School diploma or GED Bilingual in Spanish & English strongly preferred. Pay Differential offered. Eligibility & Enrollment experience preferred. Previous experience working with DCS preferred. Experience using NextGen EMR preferred. Previous customer service or call center experience desirable. Must receive / maintain DPS fingerprint clearance. Numerous professional development and career growth opportunities. Generous paid time off / sick time allocations Comprehensive Employee Benefits package, including medical, vision, dental, & more. Wellness Coaching Employee Assistance Program Eligibility for Loan Forgiveness Programs in many positions.
Overview
Intake Specialist - Customer Service Referral Center : The CSRC Intake Specialist receives calls from people seeking behavioral health and / or medical services, verifies eligibility for the services, and schedules initial intake appointments.
Responsibilities
- Receives incoming calls
- Determines whether requested services are available.
- Determines availability of funding source to support requested services.
- Schedules client appointments, verifies funding source data, and obtains required authorizations.
- Creates Referral Demographic documents in EHR system.
- Scans / Emails copies of faxed referrals and client information to the various sites' receiving parties.
- Enters client information into tracking spreadsheet.
- Remains aware of agency Intake capacity limits and assists clients with accessing appropriate outside resources during those times when intake services may be closed or limited.
- Performs other related job tasks or responsibilities as assigned.
- Schedules Transportation was necessary.
- Conducts reminder calls for appointments as needed.
Qualifications
Benefits of Working with JFCS :
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Intake Specialist • Gilbert, AZ, US