Customer Support Specialist

Customer Support Specialist We are looking for a dedicated and outgoing customer support specialist to join our growing team. You will be responsible for answering incoming calls, corresponding via email, addressing customer questions, and resolving complaints. As a customer support specialist, you should have a strong work ethic, a willingness to learn and the ability to work well alone and in team environments. Duties and Responsibilities : Efficiently handle incoming calls and emails Assist customers with questions, concerns, and overall needs Proficiently provide solution-oriented responses to customer inquiries Address customer complaints in a patient and understanding manner Channel customers to appropriate teams and / or departments as needed Assist sales team by forwarding potential leads to build and expand territory Review voicemail inboxes and reply in a timely manner Develop and maintain professional relationships to create returning customers Manage and follow up on customer inquiries, ensuring proper investigation and timely resolution compliant with departmental standards Collaborate with colleagues and managers to ensure proper customer and product resolution In company database, accurately enter customer order(s) and account information Print, process, and quality check product orders and customer account statuses Always follow company communication guidelines, policies, and procedures Requirements : High school diploma or equivalent education Experience in providing outstanding customer service Excellent communication skills, both written and verbal Proper phone etiquette Speaks clear and concise Excellent active listening skills Competent in time management Organized Multi-Tasking Capabilities Welcoming Personality Professional Demeanor Ability to adapt to changes quickly and acquire new skills