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IT Tech SupportAnalyst
IT Tech SupportAnalystState of Louisiana • Baton Rouge, Louisiana, USA
IT Tech SupportAnalyst

IT Tech SupportAnalyst

State of Louisiana • Baton Rouge, Louisiana, USA
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About this Job

The Department of Justice Office of Attorney General Liz Murrill is seeking applications for an IT Tech Support / Analyst in the Administrative Services Division. Salary offered will be commensurate with the qualifications and experience of the candidate selected.

The position will be domiciled in Baton Rouge Louisiana East Baton Rouge Parish. Offers of employment are contingent upon satisfactory background check drug testing and reference verifications.

To Apply : Click on the Apply link above and complete an electronic application which may be used for this vacancy as well as future job opportunities.

Applicants may check the status of their application at any time by selecting the Application Status link after logging into their account. Below are the most common status messages and their meanings :

  • Application Received - Your application has been submitted successfully.
  • Evaluating Experience - Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for this position.
  • Eligible for Consideration - You are among a group of applicants who MAY be selected for this position.
  • Referred to the Hiring Manager for Review - Your application has been delivered to the hiring manager. You may or may not be called for an interview.
  • Position Filled - Someone has been selected for the position.
  • Position Canceled - The agency has decided not to fill the position.

Resumes will be accepted as an attachment to your application; however all relevant education and experience must be included at the time you apply.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your online application. Transcripts may be faxed to .

For further information about this vacancy please contact :

Lindsey Eakin

Human Resources Generalist

The Department of Justice is an Equal Opportunity Employer.

Louisiana is a State as a Model (SAME) agency that supports improved employment opportunities for individuals with disabilities.

Minimum Qualifications

Minimum Qualifications :

  • Associate or Bachelors degree in Information Technology Computer Science or related field (or equivalent experience);
  • 57 years of relevant IT experience with 34 years of technical support experience in a fast-paced environment;
  • Strong expertise with Windows 11 Microsoft 365 Apps and Teams; proficiency with Active Directory Group Policy Intune and Entra ID;
  • Knowledge of Exchange Online Conditional Access hybrid identity synchronization networking fundamentals (TCP / IP DNS DHCP VPN VLANs) and peripheral device support;
  • Knowledge of endpoint security Endpoint Detection & Response systems and Windows update management;
  • Excellent task management analytical thinking and troubleshooting abilities;
  • Must be customer-focused with excellent communication and collaboration skills;
  • Independent and team-oriented thriving in high-volume dynamic settings;
  • Demonstrates accountability by delivering results on deadline-driven projects;
  • Primarily office-based; occasional travel and after-hours / weekend support may be required;
  • Ability to lift up to 30 lbs. for hardware setup or maintenance.
  • Preferred Qualifications / Certifications :

  • PowerShell experience;
  • CompTIA A Network or Security;
  • Microsoft 365 Certified : Modern Desktop Administrator Associate;
  • Microsoft Certified : Intune Administrator Associate;
  • ITIL Foundation Certification.
  • Job Specification

    The IT Tech Support / Analyst will be responsible for providing advanced technical support for end-user systems applications and infrastructure within a fast-paced and dynamic environment. This position requires extensive experience with Windows 11 and Microsoft 365 platforms as well as a solid understanding of Active Directory networking fundamentals device management and modern endpoint administration through Microsoft Intune and Entra ID (Azure AD). The ideal candidate is highly self-sufficient organized and capable of prioritizing and resolving complex technical issues while providing an exceptional user experience.

    Job Duties and Other Information

    The duties of the IT Tech Support / Analyst may include but are not limited to the following :

  • Provide advanced troubleshooting and resolution for escalated Level 1 and 2 service tickets involving Windows 11 workstations Microsoft 365 applications and related technologies;
  • Support and maintain end-user computing environments including desktops laptops mobile devices and peripheral equipment (printers copiers scanners etc.);
  • Administer and support Microsoft Intune for device configuration and application deployment;
  • Perform basic administrative tasks in Microsoft Entra ID (Azure AD) and on-premises Active Directory including user and group management password resets account unlocks and permissions assignments;
  • Manage service tickets with strong attention to documentation and timely follow-ups;
  • Support Microsoft 365 services including Exchange Online Teams OneDrive SharePoint and Outlook;
  • Provide on-site and remote assistance to end users ensuring minimal disruption to operations;
  • Support the rollout and maintenance security updates patches and endpoint protection tools;
  • Troubleshoot network connectivity issues involving TCP / IP DNS DHCP and VPN;
  • Collaborate with Systems Administrators and Network Engineers to escalate and resolve complex issues;
  • Contribute to the development and documentation of standard operating procedures and user guides;
  • Participate in IT projects such as software rollouts migrations and system upgrades.
  • Required Experience :

    IC

    Key Skills

    Baan,English Language,Ideas,Access,Games,Application Management

    Employment Type : Unclear

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 45884 - 69472

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    It Tech • Baton Rouge, Louisiana, USA

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