Patient Services Representative

Job Description

Job Description

Description

Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk / Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID / insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.

Schedule : Monday - Friday 8am - 5pm Will need to rotate opening and closing

What you will be doing

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter / update / verify insurance information and patient demographics and work with several medical computer programs.
• Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
• Prepares paperwork for patient visits.
• Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Reconciles cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts / medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
• Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties as assigned

What you know

Required

Desire

What you will receive