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Multnomah County Library is hiring: Give Tech Help at Gresham Library in Gresham
Multnomah County Library is hiring: Give Tech Help at Gresham Library in GreshamMultnomah County Library • Gresham, OR, United States
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Multnomah County Library is hiring : Give Tech Help at Gresham Library in Gresham

Multnomah County Library is hiring : Give Tech Help at Gresham Library in Gresham

Multnomah County Library • Gresham, OR, United States
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Do you always get asked by friends and family members to help with their tech issues - and love it? Are you fluent in English? Share your tech skills with library patrons who need help with mobile devices, websites, downloading, e-readers, getting started with tech, and more. Tech Help sessions involve working with people one-on-one. Empower patrons by improving their computer skills and their access to information. This is a teaching position; volunteers help the patron find information about using their mobile device or computer and talk them through the steps. The patron will then navigate through the steps themselves.

Time commitment : One weekly shift for a minimum of 6 months

Available shifts :

  • Wednesdays 1 : 00 - 3 : 00 pm
  • Thursdays 1 : 00 - 3 : 00 pm

Tasks & Responsibilities

  • Help people use the Internet and assist with their email accounts
  • Teach patron resources related to Microsoft Office, Google Docs, Home Office and other office productivity software
  • Assist patrons with learning about personal electronic devices like e-readers, cell phones, laptop computers, tablets and various applications
  • Help people use the library catalog and other library electronic resources
  • Please note, we do not perform repairs or troubleshoot equipment problems or failures

    • Skills & Qualifications

  • Enjoy teaching people new skills and problem-solving with others.
  • Patience to work with novice computer / smartphone users.
  • Proficient knowledge of basic computer & smartphone components, Internet, and email
  • Proficient knowledge of computer software & smartphone apps, or the desire to learn it
  • Ability to work independently
  • Enjoy working with people with diverse educational, cultural and socioeconomic backgrounds
  • Excellent customer service skills
  • Ability to work with older adults
  • Age 18 or older
  • Ability to pass a criminal record check. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to volunteering.
  • Ability to fluently speak and read English

    • Benefits

  • Feel that you are a making a difference in someone’s life
  • Empower people to use technology
  • Promote lifelong learning
  • Learn more about adult learning styles
  • Get frontline experience working with library patrons

    • Training

  • Tech Help shadowing
  • Onsite orientation and training
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    County Hiring Library • Gresham, OR, United States

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