Technical Support Engineer (Remote)

When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.

WHO WE ARE

Tealium is the trusted leader in real-time Customer Data Platforms (CDP) , helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium's leadership in CDP is translating directly into leadership in enabling enterprise AI strategies . By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.

More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.

Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.

With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include :

• A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms
• 2025 TrustRadius Award Winner : Buyer's Choice
• 2024 Invoca Partner Collaboration Award
• 2024 G2 Leader in Tag Management & Enterprise Data Governance
• Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)
• Named on Destination CRM's 2024 Top 100 Technologies List for Sales
• Named on the 2024 Best and Brightest in the Nation list
• BuiltIn's 2024 Best Place to Work

WHAT WE ARE LOOKING FOR

We are seeking a technically skilled, motivated, and customer-focused Technical Support Engineer to provide world-class support and solutions to our customers. The ideal candidate will have a technical background in web technologies, APIs, and digital marketing ecosystems and exceptional problem-solving abilities. This role requires an understanding of our platform's technical components, enabling you to troubleshoot complex issues, implement tailored solutions, and serve as a trusted technical advisor to our customers.

As a Technical Support Engineer, you will be a critical bridge between our software's technical architecture and the client's specific business requirements. You will work closely with customers to configure and optimize their use of Tealium products, ensuring smooth implementation and ongoing success. This includes analyzing and resolving intricate issues, guiding technical integrations, and driving strategic conversations about best practices in the digital marketing and analytics landscape.

Ultimately, our Technical Support Engineers ensure that customers adopt Tealium's solutions effectively and maximize the platform's potential to achieve their business goals.

YOUR DAY TO DAY

WHAT YOU BRING TO TEALIUM

WAGE TRANSPARENCY

In many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.

The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following :

Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.

An overview of our benefits and perks can be found on our careers page, Additional details regarding the benefits package will be provided during your interview process.

Compensation Range- $90,000 - 110,000 USD Base

WHY YOU WANT TO WORK HERE

At Tealium, we don't just offer the ordinary, we provide the extraordinary :

Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and / or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.

The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity.