Customer Experience Associate

Description :

• TruMed Systems, Inc. is the fastest growing vaccine storage and handling company.
• TruMed serves individual clinics, major health systems, and public healthcare facilities throughout the U.S.
• TruMed’s mission is to improve health care practitioners’ total outcomes by creating point-of-care inventory management systems that support product efficacy, patient safety, and practice objectives.  Our first two products are the AccuVax® Vaccine Management System and AccuShelf ® Inventory Management Systems.  Together, our products secure medication and material storage and management that automates control and integrity, minimizes risks of incorrect medication delivery, tracks inventory for all medications and optimizes office workflow in the healthcare settings.
• Summary The Customer Experience Associate reports into the VP Business Development and Strategic Sales.
• The CEA will be responsible for the Customer Experience and successful on-boarding across the AccuShelf products for identified Key Accounts.

Primary Responsibilities Customer Services :

Customer Contact :

Escalation Handling :

Customer Interaction :

System Installations & Upgrades :

Documentation & Reporting :

Proactive Problem Identification :

Customer Education :

Team Collaboration :

Training and Implementation :

Customer Engagement, Satisfaction & Insight :

Specifically, all employees of TruMed Systems, Inc., regardless of role, are expected to :