Recovery Attorney Performance Specialist I

Primary Function

The Recovery Attorney Performance Specialist I is responsible for aggressively pursuing non-performing accounts in the legal collections inventory according to company standards. The Recovery Attorney Performance Specialist I preserve the integrity of accounts referred for legal remedies and safeguard the company’s ability to pursue litigation at any time.

Principal Duties

Maximize collections in the Legal Inventory’s

Utilize negotiations to positively impact collections.

Review, verify and validate accounts prior to being sent to our Attorney Network after all collection’s efforts have been exhausted and no current payments made.

Work with the attorneys to negotiate voluntary repayment plans and / or for subsequent placement with attorney to pursue legal remedies to obtain judgement.

Achieve various standards and goals for servicing accounts without sacrificing quality of service, maintain adherence to FDCPA guidelines, and consistently represent the company in a professional manner.

Manage Inbound calls for accounts in the Legal Inventory Desks

Performs related duties as assigned by management.

Education and Experience Requirements

High school diploma or equivalent, required.

1-2 years of related experience.

2+ years’ experience in the mortgage, legal, and / or collection industries.

Knowledge, Skill, and Ability Requirements

Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment.

Credit bureau reporting knowledge and skip tracing experience.

Knowledge of collection laws and processes related to mortgages.

Persuasive and professional communication skills.

Solid work ethic, high integrity, positive attitude, and strong attention to detail.

Additional Information : While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits : Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave / Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW :

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program : We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program : Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions