About Common House
Common House is a gathering space that cultivates community through unique programming thoughtful design and fine dining. Today we have Houses in Richmonds Arts District and Chattanoogas Southside our flagship location on Charlottesvilles historic Downtown Mall and New Orleans! As we continue to expand to mid-sized cities throughout the country were building a family of professionals dedicated to sharing our vision of comfort and community.
Core Values
- Hospitality
- Integrity
- Excellence
- Teamwork
- Flexibility
Position Summary : Common House servers are ambassadors of the club directing any and all resources to members and guests. They are responsible for the execution of food and beverage service and accepting payments for restaurant offerings. They also create and maintain a warm and welcoming space by giving personalized service and keeping the club clean.
Core Competencies :
Dining room and event service consistency organization communication hospitality
Responsibilities
Member & Guest ExperienceProviding exemplary customer service in line with company standards to all members and guests at the club
Greets guests within a minute of arrivalObserve and communicate with guests and assess their needsEscort the guests to their destinations (table bathroom exit etc.); always allow a guest to pass first never cross their path or point to a destinationAct in a manner that professionally represents the values of the clubAccurately maintain checks for members and guestsAccept payment for food and beverage offeringsUpdate member and guest information in pos and pmsService Area Preparation and CleanlinessProper stocking mise en place to meet forecasted volumes of service before during and after service
Work in a clean and efficient manner that meets health and sanitation requirementsEnsure cleanliness of service areas in storage areas and in guest service areasComplete daily sideworkKnowledgeMaintain solid knowledge of steps of service and related protocols
Maintain proficiency in beverage offerings and all unavailable menu (86d) itemsKeep up to date with food menu descriptions allergens and local purveyorsParticipate in scheduled service trainings to further develop knowledge and enhance ability to upsellComply with all ABC laws and regulations and enforce these regulations with service teamKnowledge of club layout storage areas including table and position numbersKnowledge of goings on and club amenitiesCommunicationCommunicate any daily beverage changes par levels or temporarily unavailable (86d) items with managers and service staff
Additional Duties :Prepare coffee tea and other beverage offerings for members and guests consistently and with strict accordance to club recipes and standards
Attend daily pre-service meetingsAttend the training sessions and read training notes to improve your knowledgePrepare any part of the club for a special event this may include carrying chairs tables decorations materials and similar dutiesNever leave the floor without the authorization of your managerWork varied shifts including weekends and holidaysBe fully conversant with every aspect of the Clubs emergency proceduresBe fully conversant with all the Clubs policies as detailed within the employee handbookUse all chemicals in accordance with OSHA regulations and CH requirementsTo be aware of and ensure constant compliance with all necessary operational policies including :Health and Safety
Food HygieneMaintenanceEmergency ProceduresLiquor License RequirementsEducation & Experience :
Prior service experience preferredSkills and Abilities :
Excellent communication skillsExcellent customer service skillsProficient multitaskingAbility to recall and memorize menu itemsAbility to work well in a high-paced and at times stressful environmentAbility to communicate in English both orally and in writing with guests and employees some of whom will require high levels of patience tact and diplomacy to defuse anger and to collect accurate information and to resolve problemsMust have physical ability to access all areas of the facility withstand prolonged standing stretching bending kneeling lifting and carrying items work indoors being exposed to hot / cold surfaces steam wet floors and sharp knives is required and withstand environmental factors include noise dust cigarette smoke (if applicable) etc. . .Professional appearance and demeanorPhysical Requirements :
Prolonged periods of time walking standing and on ones feet. Must be able to carry 15 pounds repetitively.Common House is an equal opportunity workplace. As such we are committed to creating an inclusive environment and welcome applications from all genders races religions sexual orientations and ages as well as parents military service members people living with disabilities and any other groups that could bring diverse perspectives to our business.
Key Skills
Disaster Recovery,Information Management,Network Administration,Active Directory,VMware,Citrix,Microsoft Windows Server,Windows,Microsoft Exchange,SAN,Database Administration,Dns
Employment Type : Full-Time
Experience : years
Vacancy : 1