SDR Performance Coach (Fixed-Term Contract)

SDR Performance Coach

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

At Employment Hero, we're proud of our unique DNA, which we call The EH Way.

We are Mission First everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission

We are Remote First we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy

We are AI First we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale

We are Apolitical we do not take a position on political or social topics, unless it relates to our Mission

We Live by Our Values we role model our values 100% of the time

We Expect High Performance we set a high standard and we're not satisfied with being average.

We're looking for an SDR Performance Coach to deliver coaching to our UK-based SDR team, across both Inbound and Outbound segments. In this role, you'll act as a hands-on coach and quality champion spending your time in the field running 1 : 1 sessions, shadowing live calls, reviewing Outreach insights, and quickly identifying and addressing performance gaps.

Your mission is to elevate SDR performance by coaching to best-in-class standards and improving funnel metrics like MQL-to-SAO conversion, connect rates, demo sit rates, and revenue. You'll drive excellence by lifting both quantity (activity, connect rates, pipeline coverage) and quality (targeting, messaging, and CRM discipline). In close partnership with SDR Managers, you'll help reps develop the skills, mindset, and consistency to influence revenue not just generate leads.

At Employment Hero, we believe SDRs are revenue influencers. This role will help embed that belief across the business. By setting clear standards, optimizing processes, and coaching relentlessly, you'll help reps balance high-volume activity with relevant, high-impact conversations. Your work will fuel pipeline growth, strengthen conversion rates, and scale a high-performing SDR engine.

As a SDR Performance Coach, you'll be responsible for :

1 : 1 Tactical Coaching & Performance Enablement

• Conduct regular 1 : 1 coaching sessions, live call shadowing, and structured roleplays
• Deliver real-time feedback on messaging, objection handling, and conversion techniques
• Track and optimize funnel performance across MQL-to-SAO conversion, call to connect, connect to opportunity, demo sit rates, and revenue growth.

SDR Quality Assurance & Workflow Uplift

Channel Growth

Collaborate & Commercial Impact

What you'll bring

What we're looking for

What we can offer

At Employment Hero, we don't just talk about a better way to work - we live it. Joining Employment Hero means :

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com / legals / applicant-policy /

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.