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Call Center Representative

Call Center Representative

Connect StaffingHouston, TX, US
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Job Description

Job Description

Full-time Call Center Representative

Job Overview

We are seeking enthusiastic and customer-oriented individuals to fill the role of Full-time Call Center Representative. The ideal candidate will be responsible for handling incoming customer calls, addressing inquiries, and processing work order requests efficiently and professionally. This position plays a crucial role in maintaining customer satisfaction and contributing to the overall success of our organization.

Key Responsibilities

  • Answer Phones :

Respond to incoming calls promptly and professionally

  • Greet customers courteously and identify yourself and the company
  • Listen attentively to customer inquiries and concerns
  • Maintain a positive and friendly tone throughout all interactions
  • Handle high call volumes during peak periods
  • Manage multiple phone lines when necessary
  • Work Order Requests :

    • Process and create work order requests accurately

  • Gather all necessary information from customers to complete work orders
  • Enter data into the company's work order management system
  • Prioritize and categorize work orders based on urgency and type
  • Follow up on pending work orders to ensure timely completion
  • Coordinate with relevant departments to facilitate work order fulfillment
  • Customer Service :

    • Provide exceptional customer service to all callers

  • Address and resolve customer complaints and issues
  • Offer product or service information and answer questions
  • Escalate complex issues to appropriate supervisors or departments
  • Maintain customer confidentiality and adhere to data protection policies
  • Documentation and Reporting :

    • Accurately document all customer interactions and call outcomes

  • Maintain detailed records of work orders and their status
  • Prepare daily, weekly, or monthly reports as required
  • Identify and report recurring customer issues or trends
  • Continuous Improvement :

    • Stay updated on company products, services, and policies

  • Participate in training sessions and workshops to enhance skills
  • Contribute ideas for improving call center processes and customer experience
  • Adapt to new technologies and systems implemented in the call center

    • Qualifications and Skills

  • High school diploma or equivalent; some college education preferred
  • Previous experience in a call center or customer service role is advantage
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    Call Center Representative • Houston, TX, US