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Applications Support Administrator

Applications Support Administrator

Cardone Enterprises IncMiami, FL, US
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Job Description

Job Description

Applications Support Administrator

Position Summary :

At Cardone Training Technologies, Inc. (CTTI), we rely on a modern, cloud-first application stack to deliver high-performance operations across Sales, Events, Finance, Legal, HR, and Client Success. The Applications Support Administrator will be the internal go-to expert for the daily administration, optimization, and troubleshooting of our third-party business-critical applications—including Okta, JAMF, Zoom Enterprise, Google Workspace Enterprise, Moyle MDM, PandaDoc, JotForm, NetSuite, Zendesk, HubSpot, Aloware, and others .

This individual will play a key role in ensuring platform integrity, securing user access through identity governance, and supporting the productivity of 300+ users through streamlined workflows and application support. The successful candidate will balance hands-on support with proactive improvement, drive application lifecycle enhancements, and serve as a collaborative partner to internal stakeholders and external vendors.

Key Responsibilities :

Application Support & Administration

  • Provide tier 2 and 3 technical supports for application issues, including access, performance, and configuration for key systems like Zoom Enterprise, NetSuite, Zendesk, PandaDoc, Google Workspace and OKTA .
  • Administer Okta SSO policies, group memberships, application provisioning, and MFA configurations.
  • Support the deployment and maintenance of JAMF and Apple Business Manager for Apple device management, including remote commands, profile updates, and compliance enforcement.
  • Manage user lifecycle (provisioning / deprovisioning) in Okta and across integrated platforms, ensuring security and continuity during onboarding and offboarding.

Optimization & Workflow Automation

  • Evaluate workflows within tools like JotForm, PandaDoc, and Zendesk to identify inefficiencies and implement automation via platform-native tools or connectors like Zapier or APIs.
  • Monitor SaaS platforms for updates and identify improvement opportunities to enhance team productivity, communication, and visibility.

    • Reporting & Analytics

  • Develop actionable dashboards and reports in platforms like Google Workspace (Sheets / Data Studio), Zoom Analytics, Zendesk, and NetSuite to track adoption, performance, and user satisfaction.
  • Support business units in creating usage reports and compliance documentation (e.g., Zoom call logs, email audits, ticketing insights).

    • Training & Documentation

  • Develop and maintain end-user documentation, knowledge base articles, and video tutorials tailored to varying user proficiency levels.
  • Lead onboarding sessions and training workshops on key tools like Google Workspace , Zoom , PandaDoc , and Zendesk .

    • Collaboration & Vendor Liaison

  • Act as a bridge between technical teams and business units to align system functionality with operational needs.
  • Interface with vendors to escalate and resolve technical issues, manage escalations, and request feature enhancements.
  • Support the CIO with quarterly software reviews, contract documentation, SOC2 compliance tracking, and annual software performance assessments.

    • Required Qualifications :

  • Bachelor’s degree in information systems , Computer Science, or equivalent practical experience.
  • 5+ years of experience in SaaS administration or technical support, preferably in a fast-paced or high-growth environment.
  • Hands-on experience with :
  • Okta (user provisioning, app assignments, policies)
  • JAMF and / or Apple Device Management tools
  • Google Workspace Enterprise (Gmail, Calendar, Drive Admin Console)
  • Zoom Enterprise (Webinars, Events, Licensing)
  • Zendesk , PandaDoc , NetSuite , Aloware , and JotForm .
  • Familiarity with mobile device and identity management , SaaS license management, and audit practices.
  • Strong troubleshooting skills with the ability to diagnose cross-platform issues.
  • Excellent written and verbal communication skills, especially when explaining technical details to non-technical users.

    • Preferred Qualifications :

  • Working knowledge of scripting (e.g., PowerShell, Bash, or Python) for basic automation.
  • Experience with SaaS integration tools like Zapier, Make (Integromat), or Google Apps Script.
  • Understanding of PCI and HIPAA compliance requirements as applied to SaaS.
  • Experience supporting or deploying systems in Zero Trust environments .

    • Why Join CTTI?

    This is an opportunity to join one of the most dynamic and fast-paced organizations in the professional development and media training space. You will work directly under the CIO in a collaborative and forward-thinking technology environment that values innovation, security, and scale. Your impact will be felt across every department—from our award-winning events team to our industry-leading content production studio.

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