Level 2 Technical Specialist

Job Description

Job Description

Level 2 Technical Specialist

There are two important characteristics possessed by Datamax Technical Specialists : people skills and technical competence.

People Skills

Technical Specialists are responsible for providing technical support for Datamax-managed network service clients. The ideal candidate must be technically savvy, detail oriented, and able to work well with a diversity of personality types in various business and technical settings. The ideal candidate will have a “can do” attitude, exhibit a positive manner when working with clients, and be committed to being a team player.

Technical Competence

Support Desk Technical Specialists are responsible for using tools like ConnectWise to remotely support, proactively manage, and otherwise engage Datamax clients in a positive and productive manner. Strong problem-solving skills are required.

Essential Activities :

• Manage our TechCare® IT service accounts and perform maintenance
• Implement IT projects, such as server / email migrations and other configurations under the direction of project management
• Respond to calls and / or escalated ticket needs of the managed service accounts
• Thorough documentation of knowledgebase entries, all technical tasks, time tracking, client information, etc.

Education :

Experience / Qualifications :

Must be able to pass criminal background check and drug screen

Job Type : Full-time

Schedule :

Some work outside normal business hours may be required

Salary : $48,000.00 - $52,500.00 per year

Benefits :

Work Location : In-office full time unless on client site