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Manager, Information Technology (IT)
Manager, Information Technology (IT)AireSpring • Miami, FL, US
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Manager, Information Technology (IT)

Manager, Information Technology (IT)

AireSpring • Miami, FL, US
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Manager, Information Technology (IT)

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

  • Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
  • Manage service level agreements (SLAs), incident response, and escalations.
  • Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

  • Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including :

    • Servers (Windows / Linux), virtualization (VMware / Hyper-V)

  • Active Directory, DNS / DHCP, Group Policy, Office 365 / Azure AD
  • Corporate firewalls, switches, routers, and VPNs
  • Cloud services (AWS, Azure, or GCP) and hybrid environments
  • Maintain robust backup, disaster recovery, and high availability strategies.

    • Security & Compliance

  • Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).
  • Lead annual compliance audits.
  • Manage endpoint protection, MDM, MFA, and vulnerability management.
  • Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.

    • Telecom IT Environment Support

  • Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS / BSS platforms, SIP / VoIP infrastructure, NMS / EMS tools).
  • Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.

    • Team & Vendor Management

  • Hire, mentor, and manage a high-performing IT support and infrastructure team.
  • Manage IT budgets, procurement, licensing, and vendor relationships.
  • Coordinate third-party support contracts and service providers.
  • Bring hands-on experience with hardware troubleshooting and system architecture.
  • Possess proven abilities to research, evaluate, and recommend new technologies.

    • Technical Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).
  • 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
  • Expertise in managing :

    • Windows Server, Linux, Active Directory, and Group Policies

  • Microsoft 365, Exchange Online, Intune, Azure AD
  • Firewalls (e.g., Fortinet, Palo Alto), switching / routing, SD-WAN, and VPN solutions
  • Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure / AWS)
  • Strong knowledge of networking protocols (TCP / IP, DNS, DHCP, VLANs, SNMP, etc.)
  • Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

    • Preferred Experience

  • Prior experience in a telecom or managed services provider (MSP) environment.
  • Familiarity with carrier-grade hardware / software tools (e.g., SBCs, VoIP / SIP systems, BGP configurations).
  • Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

    • Soft Skills & Other Requirements

  • Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
  • Strong problem-solving abilities with a customer-first mindset.
  • Willingness to be on-call or provide support outside of business hours when needed.
  • Ability to thrive in a dynamic, high-growth, and highly technical environment.

    • This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

    Benefits

    We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include :

    401(k) Retirement Plan Prepare for the future with our competitive 401(k) plan.

    Health, Dental, and Vision Insurance Access quality coverage to keep you and your family healthy.

    Cell Phone Discount Program Enjoy savings on your monthly wireless bill through our employee discount partnerships.

    Gym Membership Discounts Stay active and healthy with discounted rates at a variety of fitness centers.

    We're committed to helping you thrive both professionally and personally.

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    Information Technology Manager • Miami, FL, US

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