Customer Support Quality LeadVirtualVocations • Elgin, Illinois, United States
Customer Support Quality Lead
VirtualVocations • Elgin, Illinois, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
serp_jobs.job_alerts.create_a_job
Quality Lead • Elgin, Illinois, United States
Job_description.internal_linking.related_jobs
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
The position summary states the general nature and purpose of the job.Overall accountabilities are defined in this section.
Responsibilities include providing direct management of shift QA staff and...serp_jobs.internal_linking.show_more
At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.With great employe...serp_jobs.internal_linking.show_more We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more 
Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more A company is looking for a Customer Support Specialist to provide expert-level support in a FinTech environment.Key Responsibilities Provide expert-level support via phone, chat, and email for pa...serp_jobs.internal_linking.show_more 
Together, We Own it! Start your employee owner journey with Shorr Packaging.The Customer Solutions Engineer III roleleads enterprise-wide initiatives that transform customer operations and drive st...serp_jobs.internal_linking.show_more
This role drives process optimization waste reduction and operational excellence by engaging teams coaching leaders and ensuring alignment with business goals.
The Lean Manager partners with cross-f...serp_jobs.internal_linking.show_more
Quality Engineering Assistant - Communications.Quality Engineering Assistant Communications.Quality Engineering Department in the execution of the quality program.
Quality Engineering Assistant - C...serp_jobs.internal_linking.show_more
The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position : Senior Coding Quality Auditor -Remote.
Full Time / Part Time : Full-time.Hour...serp_jobs.internal_linking.show_more
Mid Level Site Supplier Quality Specialist.Boeing Defense Space & Security.BDS) has an exciting opportunity for a.Supplier Quality Team located in.
This position will be supporting production fo...serp_jobs.internal_linking.show_more
Allied Vaughn is a leader in film and television title distribution, utilizing our unique Manufacturing On-Demand (MOD) processes.
Our customers comprise of a who's who in film, television, and spec...serp_jobs.internal_linking.show_more
Entegris Leadership Development Program - Engineering.Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to c...serp_jobs.internal_linking.show_more
About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...serp_jobs.internal_linking.show_more
This role leads the design development implementation of innovative solutions overseeing the entire process to ensure alignment with business objectives and maximum client value.This role dema...serp_jobs.internal_linking.show_more
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
Bachelors degree in computer science Information Systems or related field.Salesforce development experience.Prior experience with multiple Salesforce clouds - Sales / Service Cloud required; experien...serp_jobs.internal_linking.show_more
Staffmark is hiring a Quality Inspector in Crystal Lake, IL!.Join a growing team where attention to detail and commitment to quality help ensure top-tier products for our customers.Week 1 : Sunday / W...serp_jobs.internal_linking.show_more
Data Entry Product Support - No Experience
GLOCPA • Crystal Lake, Illinois
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Quality Control Supervisor
Smithfield Foods • St. Charles, IL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Support Center Representative - (1114)75th - Darien (R-206), North Aurora (R-206), Oakbrook - 1515 W 22nd Street (F-202), Westmore - Lombard, IL (F-202)
Old Second National Bank • North Aurora, IL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Work from Home - Online Product Support (Entry Level)
GLOCPA • Crystal Lake, Illinois
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Text Quality Evaluator
Outlier • Aurora, IL, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Specialist
VirtualVocations • Elgin, Illinois, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Solutions Engineer III
Shorr Packaging Corp. • Aurora, IL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Continuous Improvement Leader
Hillenbrand • Batavia, Illinois, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Quality Engineering Assistant Communications
OTTO Engineering • Carpentersville, Illinois, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Senior Coding Quality Auditor (Remote, must live in IL, IN or WI)
Endeavor Health • Warrenville, Illinois, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Mid Level Site Supplier Quality Specialist
Boeing • Saint Charles, Illinois, USA
serp_jobs.job_card.full_time +2
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Digital Operations Support Tech (MOD)
Allied Vaughn • Aurora, IL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Entegris Leadership Development Program - Engineering
Entegris • Aurora, IL, United States
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)
Mercor • Crystal Lake, Illinois, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Solutions Manager
RR Donnelley • Warrenville, Illinois, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Side Hustle Project Lead
Finance Buzz • Mchenry, Illinois, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Salesforce Technical Lead
National Express • Warrenville, Illinois, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Quality Inspector
Staffmark Group • Crystal Lake, IL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted