Unified Communications Administrator

Job Category : Information Technology Services Job Description : Unified Communications Administrator This position requires an active TS / SCI with Counterintelligence Polygraph clearance with the ability to obtain a Counterintelligence Polygraph to be considered. Criterion Systems is seeking a Unified Communications (UC) Administrator to support the Enterprise Communications Services 3 (ECS3) program. The UC Administrator will coordinate with other NOC and Operational staff to solve complex support problems and will be asked to implement platform upgrades.

Perform System upgrades and IAVA patches to Cisco Unified Call Manager

Perform inventory asset management and accountability functions.

Perform IOS Upgrades

Draft Standard Operating Procedures (SOP) for UC operations.

Troubleshoot systems failures and accessibility problems.

Monitor system performance and track usage.

Make recommendations that enhance efficiencies for UC monitoring, management, and overall operations.

Utilize experience and knowledge articles to understand / implement potential workarounds.

Update knowledge articles and handles “how to” questions.

Support UC KM management by entering solutions into the Solutions database.

Participate in engineering designs / decisions supporting technical refresh of components directly impacting mission success.

Lead UC implementation, installation, and technical refresh projects within a site or locale.

Work independently with general limited supervision.

Perform UC ticket resolution. Responsibilities for UC ticket closure across UC OPS staff to include :

Complete initial categorization of Service Requests (type, sub-type, location device, priority, etc.)

Use administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.

Routing Service Requests to the appropriate organization required for incident resolution.

Perform root cause analyses. Depending on Root Cause escalates to Engineering for potential design issues.

Completes problem resolutions associated with incident ticket(s)

May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services.

Performs other job-related duties as assigned

Unified Communications Administrator Experience, Education, Skills, Abilities requested : Active TS / SCI security clearance with willingness and ability to obtain a Counterintelligence polygraph. Years of experience with one of the following : High School / GED plus seven (9) years of relevant experience. Associate degree plus five (7) years of relevant experience. Bachelor’s degree plus three (5) years of relevant experience. Master’s degree plus one (3) years of relevant experience

• IAT II Certification
• Demonstrates innovative engineering acumen for improvements to site, location, or enterprise performance.
• Ability to function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers / locations.
• Must pass pre-employment qualifications of Cherokee Federal

Company Information : Criterion Systems is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about Criterion, visit cherokee-federal.com.#CherokeeFederal #LI-CK4 #IntelCareersCherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles : Network Administrator, Network Engineer, Communications Engineer, NOC Tier II, Systems Administrator Keywords : Tier II Support, IAT I, ION, Ticket resolution, Root cause analysis Legal Disclaimer : All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Criterion Systems

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