Office Assistant, Remote, 8am-5pm

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Provides administrative support to clinical practices and providers in their clinical practice academic research and administrative roles. Facilitates patient care through patient communication and scheduling.

Job Description :

Primary Responsibilities :

1. Answers and screens telephone calls. Takes accurate messages or directs the call to the appropriate person . Greets and directs patients families visitors and staff. Responds to requests in a timely manner and provides clear accurate information within the scope of knowledge and authority.

2. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.

3. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.

4. Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol.

5. Maintains physicians clinical and administrative schedules and calendars. Types correspondence manuscripts and / or other documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.

6. Actively assists and supports licensed practitioners by queuing prescriptions for renewal.

7. Organizes and maintains files of correspondence and records. Follows up on pending matters. Recommends changes in office processes and procedures to improve efficiency and service

8. Monitors and maintains standard office equipment and supply inventory.

Required Qualifications :

High School diploma or GED .

0-1 yearsrelated work experience .

Experience with computer systems required including web based applications and some Microsoft Office applications which may include Outlook Word Excel PowerPoint or Access.

Must live in the New England Area

Preferred Qualifications :

Healthcare experience.

Competencies :

Decision Making : Ability to make decisions that are based on specific instructions standard practices and established procedures which generally require little or no supervision.

Problem Solving : Ability to address problems that are routine somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

Independence of Action : Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and / or unpredictable situations. Work progress is monitored by supervisor / manager .

Written Communications : Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications : Ability to comprehend and converse in English to communicate effectively with medical center staff patients families and external customers.

Knowledge : Ability to demonstrate full working knowledge of standard concepts practices procedures and policies with the ability to use them in varied situations.

Team Work : Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas identifying issues and respecting team members.

Customer Service : Ability to provide a high level of customer service to patients visitors staff and external customers in a professional service-oriented respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Social / Environmental Requirements :

1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.

2. Work routine is fairly consistent but employee needs to be able to use judgment to respond to events several times a week.

3. No substantial exposure to adverse environmental conditions

4. Health Care Status : Facilitates patient care

Sensory Requirements :

Close work (paperwork visual examination) Monitor UseVisual monotonyVisual clarity

Physical Requirements :

Sedentary work : Exerting up to 10 pounds of force occasionally in carrying lifting pushing pulling objects. Sitting most of the time With walking and standing only occasionally.

This job requires constantsittingKeyboard useEndurance-working up to 3-4 hours without a break frequentPower Grasping using one hand. There may be occasionalFine Manipulation using one hand.

Pay Range : $20.50 - $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.

As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled

Key Skills

Typing,Microsoft Office,Data Entry,Customer Service,Computer Skills,Microsoft Outlook,QuickBooks,Office Experience,10 Key Calculator,Front Desk,Filing,Administrative Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 20 - 27