Job Description
Description
Responsible for the effective provisioning, installation / configuration, operation, and maintenance of systems hardware and software and related infrastructure, both physical and virtual, in a Windows environment. Responsible for the installation, maintenance, configuration, and integrity of all new hardware, systems, and infrastructure software. Implements operating system enhancements that will improve the reliability and performance of the system. Recommends upgrades or enhancements that support the technical environment and meet TUHS business needs. Supports hosted client / end user environments such as Citrix. Monitors performance of all systems to ensure availability of data, applications, and computing resources. Provides assistance to project teams with technical issues and provides on-the-job training to junior staff. Provides Tier 3 technical support and 24x7 on-call services for supported environments. Develops and maintains appropriate documentation, including configuration and design documentation as well as maintenance, audit, and change management records.
Education
Bachelor's Degree : in Computer Science, Information Systems, or related field (Required)
Combination of relevant education and experience may be considered in lieu of degree.
Experience
5 Years experience with IT technical support (Required)
5 Years experience with IT infrastructure support (Required)
3 Years experience with Active Directory that includes designing, implementing and maintaining enterprise level Active Directory solutions (Highly Preferred)
1 Year experience working in a healthcare / hospital environment (Preferred)
License / Certifications
CISSP - Cert Info Sys Security Prof (Preferred)
MCITP - Microsoft Cert IT Professional (Preferred)
MCSE - Microsoft Cert Solutions Exp (Preferred)
Detailed Job Function Criteria :
System Administrator • Philadelphia, Pennsylvania