Enterprise Applications Support Manager

At TireHub we move more than tires we move businesses forward support communities and help keep America rolling. And behind it all Our people. We call them Hubbers because theyre at the center of everything we do. From behind the wheel to the warehouse floor from customer calls to corporate strategy every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes to challenges to each other and to getting it done right. â Visit to learn more.

Support Manager - Enterprise Applications

Position Summary :

The Support Manager - Enterprise Applications is a highly qualified technology leader role responsible for overseeing the day-to-day operations stability and performance of TireHubs business-critical enterprise applications including ERP WMS Route management CRM systems. This role combines technical expertise with people leadership to ensure application reliability incident resolution automation initiatives and strategic alignment with organizational goals. As a key liaison between technical teams and business teams youll lead a team to deliver exceptional application support while driving continuous improvement.

This position reports to Senior Leader - IT Strategy Resource Planning and Enterprise Applications.

When you say YES to somet hing bigger :

Premium Free Hubber-Health Insurance

TireHub funded Health Savings Account

Additional benefit options including TireHub paid short / long term disability and life insurance benefits

Paid vacation and holidays

Parental leave programs

Build your financial future with 401(k) including TireHub match

Access to tire discounts perks and so much more!

Enjoy access to the TireHub headquarters location in Ravinia Plaza including free parking free gym convenient restaurants outdoor spaces special events and more.

The individual must exhibit the following core attributes of TireHub commitments :

• Approachable - If a company could smile we would. Instead we rely on our people to show it. We care about eachotherand our customersbecause we know business only gets done right when people respect each other and value relationships.
• Adventurous - WhatTireHubis set up to do isintentionallyoutrageous. So we readily embracechallengeswith the courage to introduce new ideas and the ambition to build something unique.
• Relentless - We tackle our work with energy. We deliver on our commitments withenthusiasm. And we do not give up until we get to the end.
• Speedy - Speed is the currency in the tire industry. When we commit toa job we get the job done and we do it fast.

Role Specifics :

Team Leadership & Development

Application Support & Operations

Technical Quality & Security

Automation & Process Improvement

Vendor & Budget Management

Project & Strategic Initiatives

Project & Strategic Initiatives

Compliance & Additional Responsibilities

Competencies :

Education / Experience

Bachelors / Masters degree in MIS Computer Science or related discipline is preferred.

Minimum 5 years in a technical support leadership role with people leadership responsibilities.

Proven experience in application development and / or support with expertise in troubleshooting.

Prior leadership experience demonstrates the ability to act as both player and coach.

Certifications in application support or development are a plus.

Experience with monitoring tools (i.e. Dynatrace App Dynamics Application Insights New Relic Open Telemetry).

Required Knowledge Skills and Abilities :

Applied experience with ERP lifecycle processes (AP / AR inventory management finance GL) and warehouse-related systems (WMS TMS yard management last-mile delivery).

Applied knowledge of Azure products (Application Insights App Services Logic Apps Azure SQL Service Bus).

Expert proficiency with SQL Server and Transact-SQL.

Hands-on experience with Jira or similar issue-tracking tools and GitHub or similar version-control systems.

Proficiency with Postman or Fiddler for API / web debugging.

Hands-on experience in Agile / Scrum environments.

Strong knowledge of best practices for support documentation and knowledge bases.

Ability to lead technical support teams and establish operational excellence.

Preferred Knowledge Skills and Abilities :

Working Conditions :

Required Experience :

Manager

Key Skills

SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1