L1 Help Desk Technician - San Antonio, Tx
Paranet Solutions, Inc.San Antonio, TX, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description2+ years of experience in IT support or a related field Strong knowledge of Windows and Mac operating systems Experience troubleshooting hardware, software, and network issues Excellent communication and customer service skills Ability to work well under pressure and in a fast-paced environment Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus
Job Description
Job Description
IT Help Desk Technician Job Description :
We are seeking a talented IT Help Desk Technician to join our team and provide technical support to our employees. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a passion for helping others.
Responsibilities :
- Provide technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Install, configure, and update software and hardware
- Maintain accurate records of technical issues and resolutions
- Collaborate with other IT team members to escalate and resolve complex technical issues
- Assist with the setup and maintenance of computer systems and networks
- Train employees on IT policies and procedures
- Stay up-to-date on the latest technologies and trends in the IT industry
Qualifications :
Experience using Connectwise is a plus
If you are passionate about technology and helping others, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and qualifications.
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Help Desk Technician • San Antonio, TX, US