Customer Service Representative

Overview

Highlight is seeking a Customer Service Representative I (CSR) to provide support services to a federal agency. We are seeking entry level customer support specialists to work as part of an omnichannel contact center program.

Responsibilities

• Provides customer service for borrower inquires through multiple channels (i.e. telephone, emails, web chats, or written letters)
• Provides feedback to Customer Center Manager(s) as required to advise on call trends, processes, and training
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional manner
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller with providing information on their borrower account(s)
• Perform other related duties as assigned

Qualifications

About Highlight

For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.

Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight's founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPS, check out : www.esopinfo.org.

We're an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.

To receive compensation and benefits information for this role, contact us or email us at Recruiting@HighlightTech.com Please include the Req ID (this is at the top of the posting under the position title) in the subject line of the email.

Recruitment Fraud Disclaimer

Highlight takes your security seriously. Please be aware that fraudulent actors may attempt to circulate fictitious job opportunities and impersonate our recruiters. The main purpose of these correspondences is to obtain privileged information from individuals.

To protect yourself, keep the following in mind :

If you suspect fraudulent activity or have any doubts about the authenticity of an email, letter, or telephone communication supposedly from, for, or on behalf of Highlight, please contact our team directly at Recruiting@highlighttech.com.

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