IT Support Specialist (Bilingual) (Houston)KwickPOS • Houston, TX, US
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IT Support Specialist (Bilingual) (Houston)
KwickPOS • Houston, TX, US
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- serp_jobs.job_card.part_time
job_description.job_card.job_description2 years of IT experience in POS provider for restaurants is a plus. Experience with Linux, Windows O / S and Active Directory environment Knowledge of SQL server database environment Basic knowledge of Computer Network Infrastructure Design and Communications Knowledge of Point of Sale solutions and related technologies is a plus. Customer Service / Help Desk / Remote Support experience or equivalent is preferred. Work experience in a restaurant is a plus. Must have professional phone, email and customer service skills. Ability to effectively prioritize and execute concurrent tasks independently. Strong analytical thinking and problem-solving capabilities.' Bilingual is a plus. (English & Spanish)
Job description
We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing IT Support to provides front line point of sale support to our customer.
Responsibilities :
- Support Specialists and Field Technicians.
- Provides front line point of sale support for the restaurant systems.
- Configures, troubleshoots and deploys POS terminals, printers and scanners.
- Troubleshoots hardware and software issues.
- Training clients regarding use of POS system
- Provide technical research resources for incident resolution coordinating with vendors when necessary.
- Work with applicable resources to troubleshoot networking / broadband related issue.
- Maintain troubleshooting documentation for frequent incident occurrences and FAQ's for user groups.
Skills / Requirements :
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