Guest Advocate
Starting hourly rate : $17.00 USD per hour
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment, and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage, and ultimately guest loyalty. Empowered to make shopping quick and easy for guests.
As a Guest Advocate, no two days are ever the same, but a typical day will most likely include :
- Demonstrate a service culture that prioritizes the guest service experience.
- Create a welcoming experience by greeting guests.
- Engage with guests to help solve their specific needs.
- Make the guest aware of current promos, store activities, and events.
- Be knowledgeable about the tools, products, and services available in the store to solve issues for the guest.
- Thank guests and let them know we're happy they chose to shop at Target.
- Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
- Scan, bag all guest items efficiently, accurately, and in compliance with food safety standards.
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
- Understand and show guests how to use the features and offerings within the Target App including Wallet.
- Be familiar with Order Pick-Up, Drive Up, and online ordering.
- Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest.
- Maintain a clean, clutter-free work area by gathering unpurchased items, baskets, and hangers.
- Stock supplies during store open hours while being available for the guest.
- Work in a safe manner at all times; comply with all safety policies, best practices, and training.
- Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns, and maintain a compliance culture.
This may be the right job for you if :
You enjoy interacting and helping others.You thrive in a fast-moving, highly active, and physically demanding role.You are open to working a flexible work schedule.There are a few skills you should have from the get-go :
Communicating effectively, including using positive language and attentive to guests' needs.Welcoming and helpful attitude toward guests and other team members.Attention to detail while prioritizing tasks.Willing to educate guests and engage around products and services.Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.Work both independently and with a team.Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect :
Accurately handle checkout operations, transactions, and support cash office operations as needed.Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.Flexible work schedule (e.g., nights, weekends, and holidays); reliable and prompt attendance necessary.Ability to remain mobile for the duration of a scheduled shift.Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties.Find competitive benefits from financial and education to well-being and beyond.
Americans with Disabilities Act (ADA) : In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities.
Applications for this role are accepted on an ongoing basis and there is no application deadline.