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Technician Support - Software

Technician Support - Software

Opto-Knowledge Systems IncTorrance, CA, US
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Job Description

Job Description

Description :

The Technician Support – Software assists with maintaining OKSI’s software and data systems by performing basic configuration, routine updates, and data cleanup to ensure accuracy and reliability. This role also provides post-sales support to customers, which includes troubleshooting, debugging, coordinating issue resolution with engineers, responding to phone and email inquiries, and occasionally going on-site for support. By supporting both internal projects and customer needs, this role helps keep systems properly configured, information current, and updates implemented on schedule—contributing to smooth and efficient operations.

Job Duties

  • System Configuration : Perform basic setup and configuration of software tools to meet project requirements.
  • Routine Updates : Apply standard software updates, patches, and version changes as directed.
  • Data Cleanup : Identify and correct inaccurate or outdated records to maintain data integrity.
  • Project Support : Assist in preparing software and data systems for new or ongoing projects.
  • Customer Support : Provide post-sales technical support by troubleshooting, debugging, coordinating solutions with engineers, answering phones / emails, and occasionally visiting customer sites for direct support.
  • Issue Resolution : Troubleshoot software or data-related issues and escalate complex problems when needed.
  • Documentation : Record updates, configurations, and changes in accordance with established procedures.
  • Quality Checks : Review data and system status to ensure accuracy and reliability before project milestones.

Requirements :

  • High school diploma or GED required; trade school or coursework in IT, computer science, or related field preferred.
  • 2 years of experience in software support, IT helpdesk, data management, or a related technical role.
  • Proficiency or hands-on experience with C++, ROS, Git, and ML / CV.
  • Experience troubleshooting and debugging software issues in a project or operations environment.
  • Hands-on experience with system configuration, applying software updates, and maintaining data accuracy.
  • Basic understanding of software systems and data management.
  • Familiarity with applying updates and performing simple configurations.
  • Comfortable with Microsoft Office Suite (Word, Excel, Outlook).
  • Detail-oriented with a strong focus on accuracy and process compliance.
  • Strong organizational skills and ability to follow established procedures.
  • Effective communication skills for documenting changes and collaborating with others, including customer-facing support.
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