MSC Source To Pay (STP) Manager
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview : The MSC Source to Pay (STP) Manager is a senior-level individual contributor in T-Mobile's STP function in the Magenta Service Center (MSC). Responsible for handling senior level matters across national cell site portfolios acting as the first level point of contact for the Lease Operations team for escalations, including legal and audit issues. Responsible for handling or guiding specialized Lease Operations functions, such as national tower account relationships, performing complex lease interpretation, complex reconciliations, quality assurance of lease data, escalated landlord disputes and grievances. This position serves as a lead representative and SME for nationally run projects and programs related to the Technology Property Management team.
Job Responsibilities
- Serves as first level escalation for other team members and is responsible to provide training and assistance as needed to drive timely resolution of lease operations matters.
- Uses and analyzes department's established processes and standard operating procedures to provide appropriate guidance and direction.
- Responsible for providing portfolio support due to increased work volume or absence.
- Serves a lead point of contact for national tower account relationships or specialized portfolios.
- Develops, analyzes and monitors monthly reports.
- Responsible to gather and interpret metric data, identifying and communicating gaps, trends and areas of opportunity to individuals and management.
- Perform complex lease interpretation, audits and analysis to ensure lease data quality and financial accuracy.
- Develop and maintain processes to ensure compliance and efficiency.
- Serves as the lead for special projects and national programs by representing Lease Operations and by recommending procedural or process improvements, involving and informing other team members as required.
- Also responsible for other Duties / Projects as assigned by business management as needed.
Education and Work Experience
Bachelor's Degree Finance, Accounting, or Business Administration (Preferred)4-7 years - Related experience within a financial, shared services or operational settingKnowledge, Skills and Abilities
Knowledge of lease processes and systems within a telecommunications environment. (Required)Financial Analysis Ability to analyze financial data and prepare financial reports, statements, and projections. (Required)Data Analysis Proficiency in analyzing large datasets to derive actionable insights and support business decisions. (Required)Microsoft Excel Advanced skills in Microsoft Excel for financial modeling, data analysis, and reporting. (Required)Problem Solving Strong problem-solving skills to identify issues and implement effective solutions within the Source to Pay lifecycle. (Required)Communication Excellent verbal and written communication skills to interact effectively with cross-functional teams and stakeholders. (Required)Process Improvement Experience in identifying and implementing process improvements in financial operations to enhance efficiency. (Required)Collaboration Ability to work collaboratively in a team environment and with cross-functional teams to achieve business goals. (Required)Attention To Detail High level of attention to detail to ensure accuracy in all financial and billing processes. (Required)Adaptability Capability to adapt to changing business needs and technology advancements in the telecommunications industry. (Required)Customer Focus Demonstrates a strong commitment to understanding and meeting the needs of internal and external customers by providing responsive, high-quality service and building effective relationships. (Required)Compliance Consistently adheres to policies, procedures, and regulations while taking ownership for actions and outcomes, ensuring integrity and transparency in all responsibilities. (Required)Work Independently : Demonstrates the ability to manage time, prioritize tasks, and make decisions with minimal supervision while delivering high-quality results. (Required)Growth Mindset : Embraces challenges, seeks out learning opportunities, and adapts to change with a focus on continuous improvement and personal development. (Required)Emotional Intelligence : Applies emotional intelligence in interactions (Required)At least 18 years of ageLegally authorized to work in the United StatesTravel : Travel Required (Yes / No) : No DOT Regulated : DOT Regulated Position (Yes / No) : No Safety Sensitive Position (Yes / No) : No Base Pay Range : $74,200 - $133,900 Corporate Bonus Target : 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance.
To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.