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Patient Service Representative

Patient Service Representative

Waco Family MedicineWaco, TX, US
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Job Posting

Duties / Responsibilities :

  • Patient registration
  • Collect current and overdue service charges, and printing receipt,
  • Secure a daily cash box,
  • Reconcile daily charges and receipts.
  • Answer phones, taking and forwarding messages and scheduling appointments.
  • Ability to multitask and work in a fast paced environment
  • Ability to verify patient insurance information
  • Ability to use multi-line phone system
  • Ability to travel to other clinics to cover shifts as required
  • Ability to operate office equipment (fax, printer, scanner)
  • Agree to follow Waco Family Medicine policies and procedures as outlined in the employee handbook

Other Duties :

  • Other duties as assigned by supervisor

    • Physical and Mental Requirements :

  • Valid Driver's license
  • Visual and auditory accuracy
  • Shift length - 8 hours
  • Indoor setting
  • Frequent use of computer
  • Long periods of sitting
  • Frequent use of telephone
  • Continuous repetitive grasping and manipulation of both hands
  • Continuous conversational communication
  • Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
  • Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
  • Occasionally working in confined, noisy, dusty areas
  • Regular use of personal transportation
  • Understand / carry out simple / detailed, oral / written instructions with retention
  • Read and interpret detailed specifications.

    • Qualifications

    Reports To : Patient Manager

    Education & Experience : High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year's customer service experience required.

    Skills : Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English / Spanish preferred not required. Detail oriented and Patient focused

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    Patient Service Representative • Waco, TX, US