Shift Manager

Position Overview

The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.

Key Responsibilities

• Train, monitor, and reinforce food safety procedures to crew members
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
• Perform walk-thru to ensure restaurant is ready to open / close and / or rush-ready
• Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
• Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
• Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains / exceeds all customer service standards.
• Follow up and ensure resolution of VOC issues as needed
• Onboard new hires in Workday

Qualifications