Human Resources Coordinator

Shelter Association of Washtenaw CountyAnn Arbor, MI, US

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Job Description

About Us :

Eight million Americans are one paycheck away from becoming homeless. In Washtenaw County typically 5,000 people experience homelessness each year. The Shelter Association of Washtenaw County (SAWC) was established in 1982 and is the primary provider of services and emergency shelter for Washtenaw County individuals. SAWC is housed at the Robert J. Delonis Center in downtown Ann Arbor. SAWC works with a diverse range of people struggling with homelessness, including first-time homelessness, veterans, domestic violence survivors, and people battling substance abuse and / or mental health issues. Services are offered through our core programs : Residential Emergency Shelter, Non-Residential, Shelter Diversion, Recuperative Care, Warming Shelter. The Shelter serves almost 1,500 people annually.

Shelter Association of Washtenaw County is an equal opportunity employer committed to building a diverse and inclusive team. We strongly encourage applications from individuals of all backgrounds, including those with lived experience of homelessness. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Mission :

Ending homelessness, one person at a time.

Pay & Benefits :

This is a regular full-time, exempt position. The salary range is being offered for this role is $48,000-$56,000 / annually. The Shelter Association of Washtenaw County offers a strong benefits package including medical, dental, vision, employer-matching retirement account plan, flexible spending plans for health care and dependent care. In addition, employees have access to an employee assistance program, generous paid time off, as well as life & disability coverage.

The working hours for this role are generally within standard business hours, with flexibility in scheduling. As an exempt role, occasional extended or adjusted hours may be required for urgent matters; opportunities to flex those hours will be available. Remote work may be available on a limited basis for this role, beyond the 90-day probationary period.

Position Summary :

As a key part of the HR & Finance team, the HR Coordinator ensures efficient, compliant, and compassionate HR practices, supporting staff training and morale efforts. This role fosters an inclusive workplace culture while upholding the highest standards of professionalism. The ideal candidate is reliable detail-oriented, highly organized, and able to thrive in a fast-paced, emotionally complex environment. The Shelter has around 60 year-round employees.

Responsibilities :

HR Administration & Compliance

Create and maintain accurate and confidential employee records in compliance with federal, state, and local regulations
Utilize HR / payroll software and Microsoft Office Suite to manage timekeeping, support payroll and benefits processing and prepare compensation-related reports
Oversee distribution of company property, manage computer and building access during on and off-boarding process
Identify opportunities to improve HR systems and workflows, while upholding strict confidentiality and ethical standards in all HR practices
Manage termination processes, including exit documentation, final pay coordination, and benefits termination
Administer leave programs (FMLA, parental leave, sick leave), track balances, and ensure compliance with labor laws
Support workplace safety initiatives and OSHA compliance

Recruitment, Hiring & Onboarding

Post job openings, screen applicants, and coordinate interviews in collaboration with hiring managers

Conduct reference checks, background screenings, and issue offer letters

Oversee onboarding logistics, conduct engaging orientations, and manage structured training plans to ensure smooth integration and role readiness for new hires in collaboration with department leads.

Conduct exit and stay interviews, compile insights to strengthen retention strategies

Employee Relations & Workplace Culture

Coordinate responses to critical workplace incidents, ensuring timely and appropriate action in collaboration with leadership.

Serve as a confidential resource for staff concerns, addressing complaints and mediating conflicts professionally in collaboration with leadership

Promote diversity, equity, and inclusion initiatives, including unconscious bias training and inclusive workplace practices

Lead or support morale-building initiatives such as Sunshine Committee activities, staff appreciation programs, and wellness events.

Administer benefits programs, assisting with enrollment and changes, respond to employee inquiries in coordination with healthcare carriers

Training & Performance Management

Support staff retention through professional development planning, manager coaching, and oversight of annual performance evaluations

Monitor attendance trends and coordinate disciplinary actions and investigations in alignment with company policy

Deliver hands-on training sessions on workplace policies and coordinate new hire and annual programs, ensuring completion and certification tracking

Design and maintain annual training plans aligned with organizational goals and compliance requirements.

Help to create instructional materials including presentations, videos, and guides

Required Qualifications and Skills :

Associate or bachelor's degree in human resources, business administration, related degree or relevant experience

Working understanding of HR principles and employment law (FMLA, ADA, EEOC, wage / hour regulations)

Proficiency in HRIS platforms, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and payroll software (e.g. Paylocity, ADP)

Ability to use Excel for data analysis (formulas, pivot tables, reporting) to streamline tasks

Strong communication, organizational, and interpersonal skills

Handle sensitive information with discretion and integrity

Be culturally competent, with a commitment to diversion, equity and inclusion

Able to work within a team and balancing multiple priorities and deadlines

Demonstrated ability to learn and use essential software tools

Valid Michigan’s Driver’s license and reliable transportation

Mature in nature and professional in action

Detail-oriented self-starter

Preferred Qualifications :

Bachelor's degree in human resource management

1–3 years of HR experience in nonprofit, social services, or unionized environments

PHR or SHRM-CP certification

Experience supporting unionized workforces and performance management strategies

Work Environment :

Occasional travel between shelter sites may be required, within walking distance

Shelter environment may involve exposure to emotionally intense situations; candidates should be comfortable working in a low-barrier, trauma-informed setting

Must be able to lift up to 50 lbs occasionally (e.g., moving files or supplies)

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Human Resource Coordinator • Ann Arbor, MI, US