Virtual Medical Assistant

Virtual Medical Assistant

Location : Houston Medical Center (On-Site)

Pay Rate : $21 / hr

Shift : Monday–Friday, 8 : 00 AM–5 : 00 PM

Dean’s Professional Services is actively seeking a Virtual Medical Assistant to support On-Site  patient care and provide exceptional customer service for both virtual and in-person ambulatory clinics. This role serves as the first point of contact for patients, families, providers, and staff, ensuring a smooth virtual visit experience and efficient clinic workflow.

Responsibilities :

Welcome and engage patients, families, and visitors in a professional, culturally sensitive manner.

Coordinate communications, including phone calls, pages, and faxes.

Provide timely information regarding appointments, wait times, and unexpected delays.

Communicate patient arrivals, delays, and clinic processes to providers and staff.

Identify and address patient concerns, utilizing service recovery processes when needed.

Monitor waiting room delays and report prolonged wait times to clinic leadership.

Obtain translation services as needed.

Participate in staff meetings, required trainings, and development activities.

Notify licensed staff or supervisors if unable to complete assigned tasks.

Guide patients through virtual visit processes, provide technical support for patient portals / video platforms, and virtually “room” patients for telemedicine visits.

Assist with managing clinic flow and provider schedules across various specialties.

Qualifications : Education :

High School Diploma or GED (Required)

Experience :

MINIMUM 2 years of listed healthcare experience (Required)

Certification (One Required) :

EMT-I, EMT-P, Licensed Paramedic (Texas DSHS)

NCMA (NCCT)

NRCMA (NAHP)

RMA (American Allied Health, AAMP, AMT, or ARMA)

Certified Medical Assistant / Clinical Medical Assistant Certification

Additional Requirements :

Strong comfort with technology and virtual care platforms

Knowledge of medical assisting tasks, managed care processes, scheduling, and medical terminology

Proficient computer and office equipment skills

Strong interpersonal, communication, customer service, and time management skills

Ability to make quick decisions and work independently

Bilingual (English / Spanish) preferred

Why Join Us?

Full benefits : medical, dental, vision, and 401(k)

Temp-to-hire opportunity

Work in a respected healthcare environment

Supportive, professional team atmosphere

Dean’s Professional Services is a national, award-winning staffing firm that has placed more than 50,000 professionals since 1993. We connect skilled talent with meaningful opportunities that align with experience, capability, and culture fit.

Apply today at www.deansprofessionalservices.com or call 713-785-7483 for more information.