Boarding and Applications Specialist

Boarding And Applications Specialist

Daxko powers wellness to improve lives. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC and every type of organization in between we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.

Job Description

As a Boarding And Applications Specialist , you'll play a key role in creating a smooth, efficient merchant onboarding experience for our Payments customers. You'll be the connective force between merchants, internal teams, and our processing partnersensuring every account is accurately set up, approved on time, and ready for a successful software launch.

This role is perfect for someone who loves solving problems, building relationships, and helping customers feel confident and supported throughout the application process.

You'll report to the Team Lead, Boarding And Applications.

What You'll Do

• Partner with Sales to gather pre-application information
• Collect and verify required merchant documentation
• Perform initial underwriting checks following processor / vendor KYC guidelines
• Accurately board new merchant accounts to increase first-entry approval rates
• Serve as the liaison between merchants and processors to secure timely approvals
• Troubleshoot and resolve merchant account configuration issues
• Support and de-escalate situations with frustrated merchants using patience, clarity, and empathy
• Build strong collaborative relationships across internal teams to meet launch timelines
• Maintain expert-level knowledge of processor / vendor products, platforms, and systems
• Become a trusted expert on Daxko's payments products and services
• Follow compliance policies and established SOPs with precision
• Meet and exceed weekly, monthly, and quarterly performance goals
• Collaborate effectively with team members across all levels of the organization

No travel or budget management required.

Qualifications

What You Bring

Education & Experience Required

Preferred Qualifications

Additional Information

The pay range for this role is $45,000 - $53,783.28 annually. Where you fall within the pay range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. In addition to base salary, we offer a comprehensive benefits package, performance-based incentives, and opportunities for growth.

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include :

Flexible paid time off Affordable health, dental, and vision insurance options Monthly fitness reimbursement 401(k) matching New-Parent Paid Leave Casual work environments Remote work

All your information will be kept confidential according to EEO guidelines.