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Customer Service Associate

Customer Service Associate

Naperville Park DistrictNaperville, IL, USA
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Overview :

Under the direct supervision of the Customer Service Manager, the Customer Service Associate I performs a variety of customer service functions relating to membership sales, activity registration, facility rentals, program communication and facility service-desk duties.

Essential Duties and Responsibilities :

  • Assist customers on the phone, in person, and in written form with all processes and questions providing an exceptional customer service experience and promoting Park District services and facilities.
  • Successfully operate multiple computer software packages simultaneously in order to assist customers.
  • Ensure confidential use of customer information, including credit card transactions and household account information.
  • Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
  • Successfully balance receipts, reconcile transactions and prepare daily bank deposits.
  • Inform participants of waitlist availability, class cancellations or changes via phone and email.
  • Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
  • Establish and maintain a positive working relationship with residents, customers, vendors, community partners and co-workers.
  • Comply with District financial policies. Communicate budgetary requests to supervisor.
  • Act as a resource agent for community by taking initiative to seek and share information.
  • Follow and model compliance with all District, State, Federal and departmental safety and risk management, personnel, administrative policies and procedures, ordinances and regulations.
  • Maintain a proactive approach to safety and risk management. Report all accidents, incidents and unsafe conditions in a timely manner.

Other Duties and Responsibilities :

  • Respond to all customer comments and questions in a timely fashion.
  • Respond appropriately to safety and emergency situations.
  • Follow all necessary procedures to open and / or close facility spaces.

    • Knowledge, Skills, and Abilities :

  • Excellent telephone technique, etiquette and high volume handling skills.
  • Excellent written and verbal communication skills.
  • Ability to professionally attend to the needs of customers. Address complaints and resolve concerns as needed.
  • Handle confidential situations in a professional manner.
  • Strong command of the English language and proper grammar.
  • Ability to work with a diverse population and large spectrum of demographics.
  • Ability to organize, gather and retain a large volume of information for use in assisting internal and external customers.
  • Acquire excellent knowledge of all internal departments.
  • Strong math aptitude– in reconciling daily work, preparing deposits, etc.
  • Attention to detail and accuracy.
  • Display initiative and independent thinking skills.
  • Experience with different types of tender, credit cards and other point of sale items beneficial.
  • Ability to multi-task and be an effective team member in a fast-paced environment.

    • Education and Experience :

  • Minimum one (1) year customer service experience preferred.
  • Must be 16 years of age or older.

    • Special Considerations :

  • Requires flexibility of work schedule to accommodate Park District facility hours, rentals, programs and events.
  • Must be available to work weekend rotations and some evenings.
  • Subject to inside environmental conditions.
  • Sustained posture in a seated or standing position for prolonged periods of time.
  • Continuous exposure to computer screens.
  • Occasionally lift, carry and move light weight objects (20 lbs.)
  • Ability to travel to and work at all Naperville Park District public facilities.

    • Benefits

    To be considered for this position, interested individuals must complete the online application accessible at

  • Materials submitted through mail, email, or fax will not be considered.
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    Customer Service Associate • Naperville, IL, USA