Customer Service Manager

Description

Why join Revolution Foods?

Do work that matters supporting the mission of Revolution Foods, which provides healthy meals across the nation! At Revolution Foods we value our employees and provide access to great benefits, pay, and opportunity, including :

• Medical, dental, & vision plan
• Company-paid life insurance coverage
• Company stock options
• Paid vacation and sick time
• 401(k)

Details of Position

Position Summary

The Customer Service Manager (CSM) will be a leader in the Customer Experience team. This individual will play a critical role in managing and ensuring the execution of customer service initiatives within the Market. They play a key role in balancing needs of both the operations and partnership teams. The CSM is the go-to liaison between the school partners, the Operations Team, other markets, and the Home Office Team (HOT).

In addition to acting as a liaison between members of their own team, this individual will be responsible for customer Key Performance Indicators (KPIs) and understanding and analyzing the ‘why’ behind customer-related performance metrics. As a part of the analysis, they will be responsible for tracking the status and information about our school partners through several systems, which necessitates someone that has high attention to detail, is thorough, and enjoys work that is detail-oriented. Big picture analysis will be coupled with day-to-day communications that affect all members of the Market team, such as daily operational updates or market-wide efforts. The CSM is someone that enjoys working in a fast-paced environment, and focuses on the details, but can hold the big picture in mind. This role reports to the Director of Operations, with a dotted line reporting to the Sr Director of Customer Service and manages a small team of Customer Service Analysts and Customer Service Coordinators. -  If this is you, apply with us today!

Major Duties and Responsibilities

Project management and cross-functional planning & coordination (40%)

Customer Service Management & Accountability (40%)

Data and analytics (20%) :

Preferred Experience and Education :

Revolution Foods is proud to be an equal opportunity employer. We make employment decisions based on merit and the Company’s business needs. In accordance with all applicable laws, the Company prohibits discrimination based on race, color, religious creed (including religious dress and grooming practices), gender, marital or registered domestic partnership status, age, national origin or ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), medical condition (including cancer and genetic characteristics), military or veteran status, sexual orientation, gender identity and expression, genetic information or any other characteristic protected by applicable federal, state or local laws.

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Range for position Min. Mid. Max :

64,480 / 75,000 / 85,000